I’ve been waiting 6 days for support. I have the Pro version.
Hi there.
My sincerest apologies for only getting back to you now.
I can assure you that the plugin has not been abandoned and is still fully supported. We have had a very slow week due to running very thin on capacity due to team members being on sick and study leave. I sincerely apologize for this.
As this forum only supports the Basic version of our plugin, please get in touch with me via the contact page (http://www.wpgmaps.com/contact-us/) and add **URGENT** to the subject line so that I can sort this out for you as soon as possible.
Once again, I sincerely apologize for the delay and any inconvenience caused.
Thanks for the reply. My issues are not urgent but I require a reasonable response time. 24 hours sounds reasonable to me. 3-10 days is not reasonable for a $50 pay plugin. I can understand if it happened once or twice.
This appears to be an ongoing issue with your support. See your reviews. Customers are not happy with support or the bugs that still haven’t been fixed after months.
I have posted all of the issues we are having on this forum one at a time. Please see my other posts. I posted here instead of your support forum as you reply within 24 hours. It takes several days just to get a post approved on your support forum, let alone a reply.
I would like to get this plugin online within a month. I have invested 7 days of time on this plugin and we still have about 5 bugs that need to be corrected. The plugin is loaded with features but you eventually end up disabling them all until you have a map and two buttons because the options are bugged. I am just trying to get the core of this program to work at this point before i start to debug the other add-ons.
Anything you can do to help me get the product i paid for working would be appreciated
Have a good day.
Hi there.
My apologies for the delay in support over the past few days. We are working on our response times – so sorry about that.
As we cannot provide support for the Pro version of the plugin on WordPress.org’s forums, I will respond to your topics on our Pro version’s forums.
If possible, please get in touch with me via the contact page and mark the subject as **URGENT** so that I can sort these issues out for you as soon as possible.
I apologize for the inconvenience caused.
