IP Address Blocked

  • Resolved maryvictory

    (@maryvictory)


    6 years ago

    In manual orders by address ip keeps getting blocked but it is not on the blocked ip address list. I was told the plugin sends from an ip to authorize.net and I should find that ip to remove or save to the “safe” list so I can make manual orders. What can I do?

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author bfl

    (@bfl)

    6 years ago

    Hey @maryvictory. Can you please copy and paste the exact error message, including the additional details that are shown when you click the Details ▼ button?

    Thread Starter maryvictory

    (@maryvictory)

    6 years ago

    This transaction has been declined.

    This transaction was submitted from a blocked IP address.

    My IP is not in the blocked ip address list in authorize.net

    Plugin Author bfl

    (@bfl)

    6 years ago

    That would be response code 250. That error is only triggered when your IP address is blocked by the IP Address Blocking filter.

    1. Log in to the Authorize.Net Merchant Interface.
    2. Visit the IP Address Blocking page.
    3. Press CTRL + A to select all text on the page.
    4. Press CTRL + C to copy all the text that was selected.
    5. Compose an email to bfl.wordpress.org@gmail.com and press CTRL + V to paste the text that was copied.

    Note that CTRL is command or cmd on a Mac keyboard.

    I will review the email and get back to you. Thanks.

    Thread Starter maryvictory

    (@maryvictory)

    6 years ago

    I have emailed copied page text.

    Plugin Author bfl

    (@bfl)

    6 years ago

    Perfect. Can you visit this page and email me the IP address shown?

    Plugin Author bfl

    (@bfl)

    6 years ago

    Oh, and be sure to visit that page from the computer that you process transactions from.

    Thread Starter maryvictory

    (@maryvictory)

    6 years ago

    2601:602:cb00:33a:9175:ff7d:f7fb:8da1

    but my client’s ip is different and his ip is blocked too.

    Plugin Author bfl

    (@bfl)

    6 years ago

    Sorry, I didn’t realize that would show the IPv6. Can you visit this page instead and send me the IPv4?

    Thread Starter maryvictory

    (@maryvictory)

    6 years ago

    73.225.178.82

    Plugin Author bfl

    (@bfl)

    6 years ago

    Can you try disabling the following filters temporarily:

    Then try processing a payment.

    You’ll want to keep track of which filters were enabled so you can re-enable those.

    Thread Starter maryvictory

    (@maryvictory)

    6 years ago

    From my host:

    tanners6@server.tannersfish.com [access-logs]# grep woo-mp tannersfish.com-ssl_log
    63.140.70.237 – – [08/May/2020:09:23:53 -0600] “GET /wp-content/plugins/woo-mp/assets/css/style.sfish.com/wp-admin/post.php?post=117755&action=edit” “Mozilla/5.0 (X11; CrOS x86_64 12871.91.0) Chrome/81.0.4044.127 Safari/537.36”
    63.140.70.237

    The complete logs can be viewed by clicking here. Regarding the the IP, which is 162.144.119.170 which will be used for any outbound requests on the server.

    tanners6@server.tannersfish.com [access-logs]# ip route get 8.8.8.8 | head -1 | gawk ‘{ print $7 }’
    162.144.119.170

    If you’ve already contacted the Woo-commerce plugin vendor and have whitelisted the IP 162.144.119.170, the we kindly requesting you to get back to the Plugin developer with the information provided above, so that they could identify from where exactly the problem occurring while making the outbound requests from the Plugin.

    Thread Starter maryvictory

    (@maryvictory)

    6 years ago

    My clients ip address: : 216.67.80.70

    Plugin Author bfl

    (@bfl)

    6 years ago

    Your server’s outbound IP address (162.144.119.170) is on the IP Address Blocking block list. Try removing it and attempting a payment.

    Plugin Author bfl

    (@bfl)

    5 years, 12 months ago

    Hey @maryvictory. Have you resolved this issue?

Viewing 14 replies - 1 through 14 (of 14 total)

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