Invalid Token Provided

  • Resolved mjb502

    (@mjb502)


    2 weeks, 6 days ago

    We’re using Brevo forms on our website. Occasionally customers are complaining that after filling out a form they’re not receiving an email as expected/programmed. One was generous enough to reproduce the issue:

    the response to the POST was {"status":"sib_security","msg":"Invalid Token Provided."}

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support alexisbienayme

    (@alexisbienayme)

    2 weeks, 6 days ago

    Hi,

    Thanks for contacting us !

    In order for us to investigate this further and identify the exact cause, we’ll need a few technical details (such as the form URL, browser used, whether cookies or scripts were blocked, etc.).

    Could you please open a support request through this page: https://account.brevo.com/support
    This will allow our technical team to securely gather the necessary information and follow up with you directly.

    Thanks for your help, and we look forward to resolving this as quickly as possible!

    Best regards,

    Alexis

    Thread Starter mjb502

    (@mjb502)

    2 weeks, 5 days ago

    Alexis,

    I’ve opened a ticket.

    Thanks!

    Plugin Support alexisbienayme

    (@alexisbienayme)

    1 week, 4 days ago

    Hi,

    Thanks for letting me know.

    I remain at your disposal for any information.

    Best Regards,

    Alexis

Viewing 3 replies - 1 through 3 (of 3 total)
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