Hi savernakeknives,
Thanks for using our plugin and reaching out to us.
Would you be so kind as to retrieve the plugin’s debug.log? It will help us understand how you have configured your product feed.
This blog post explains how to get the debug.log:
https://adtribes.io/send-your-debug-log-to-support/
All the best,
Eva
Thanks for the debug.log.
I noticed a couple of things:
– you are trying to generate a product feed for Google Shopping and it appears as if you tried to create a CSV format feed;
– the file format is missing the the configuration;
– we always advise to create a XML file for Google Shopping as those are way less prone to errors and easier to read;
Make sure to select file format = XML on the first screen of your product feed configuration.
Best
Eva
Hi.
– I set it up as xml. I have checked this and it is correct.\
– I don’t know what you mean by: “the file format is missing the the configuration;”
Thanks
Hi,
According to the debug log you posted you did not.
See:
https://www.dropbox.com/s/hyp3y327luomwiz/no-fileformat.png?dl=0
It should have contained this:
https://www.dropbox.com/s/k35kjyz3pp23njh/fileformat.png?dl=0
Your debug.log is missing the fileformat setting so something must have gone wrong upon configuration of your feed? It might be best to give it a new try?
Best,
Eva
Thanks for this. I tried again and it’s not showing that error any more. I am getting some errors for descriptions and items being uploaded in multiple feeds, but they’re only yellow warning signs. Will this still work? Thanks
Yellow notifications in Google’s merchant center are warnings, they do not cause your products to get disapproved so you can still use them for your Google Shopping campaigns.
Best,
Eva
Thanks for this. I have got this to work. However, I am only able to get 4 products to show when there should be a lot more. Any idea why this might be? I’ve tried re-fetching the feed in merchant centre and manually refreshing the feed in your plugin but it’s not picking them up. Thanks
Hi savernakeknives,
My guess is that you did not enable the option “Include product variations”?
See:
https://www.dropbox.com/s/ph8oj9mcfky7yic/include.png?dl=0
All the best
Eva
Thanks very much Eva, that’s probably it.