Plugin Contributor
Imagely
(@imagely)
Hi @sirhank!
I’d be happy to help 🙂
Let’s first check the server settings to make sure you have everything up to date. Reach out to your hosting provider and confirm they have the WordPress.org Requirements settings in place:
MySQL v5.6 (or higher)
PHP 7.2 (or higher)
Memory limit: 250MB (or higher)
Upload limit: 50MB (or higher)
Post limit: 50MB (or higher)
/wp-content directory has sufficient permissions (i.e. 755)
With those in place, everything should work smoothly for you. If the issue still shows up, let’s check to see if there is a plugin conflict happening. Temporarily deactivate all plugins, then reactivate NextGEN Gallery only. Does the issue still appear? If so, temporarily switch to a WordPress theme (this deactivation is only intended to quickly check to see if the issue goes away or is still present). If by deactivating the other plugins, the issue does go away, reactivate each of the other plugins one at a time to locate the culprit. Keep me posted on your results 🙂
– Becky
Hi Becky
I checked the server settings and all is well apart from the PHP version which is PHP Version 7.0.31 … would that be enough to cause the problem?
I have disabled each plugin and they have not made any difference
I also notice that it does not save the slideshow style eg fade, slide up / down etc
Any other suggestions I can try please?
Thanks
sirhank
Plugin Contributor
Imagely
(@imagely)
@sirhank – Thank you for confirming those server settings and plugins… did you happen to check the theme, if so, what were your results?
One more thing you might try is opening your site up in a different browser and ‘incognito mode’… it could be the browser you’re using and/or a browser plugin or extension…
Keep me posted on your results 🙂
– Becky
Plugin Contributor
Imagely
(@imagely)
Because it has been a month or more since your last reply, I am going to mark this as resolved as I assume you have found a solution. Please feel free to reply again if you still have questions. 🙂
Thanks!
– Gaby
