• Resolved james881

    (@james881)


    Hi,

    When adding a coupon at the check out we are getting Internal Server Error when you go through the check out without adding a coupon all works fine. It’s just when adding a coupon code. Does anyone know what the issue could be here?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi, @james881!

    Would this be core coupon functionality or are you creating the coupon with another plugin?

    Please paste your status report here so we can take a closer look, thanks!

    https://wordpress.org/support/topic/before-posting-gather-the-following-details/

    Cheers!

    Thread Starter james881

    (@james881)

    Hi @rynald0s, this is a core WooCommerce coupon.

    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Thanks, @james881!

    I’d still like to see your site’s status though — are you running off the latest version of core, that being v3.3.5 ?

    It could definitely be another plugin causing an interference in the process.

    Have you tried switching to a default WordPress theme, such as Storefront (https://wordpress.org/themes/storefront/), and disable all of your plugins, except for WooCommerce, and then stepped through your checkout process, to see if that resolves the trouble. If it does, then please re-enable your features until you find the one causing the interference.

    Cheers!

    Thread Starter james881

    (@james881)

    @rynald0s Yes it’s running off 3.3.5

    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Please do the conflict test and let us know how it goes, thanks!

    Cheers!

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)

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