Support » Plugin: WooCommerce » BEFORE POSTING: Gather the following details…

  • Plugin Author Mike Jolley


    To help us answer questions as quickly as possible please ensure you provide:

    1. A link to your site so we can view issues, especially important for issues around appearance of your website
    2. Your system status report and please place a ` on the line before and after your pasted report as you would with code.

    Please note, we cannot support premium plugins here. If you have a problem with a premium plugin, theme or customisation, please contact the vendor/developer.

    For WooThemes plugins, go to
    to get help from an expert.

    How do I get my system status report?

    Go to WooCommerce > System Status and click on the Get System Report button. Copy and paste this into the thread.

    The report contains information on your setup, plugins and versions, and your theme and is really useful when working out problems.

    Also before you post…

    1. This forum is indexed by Google; do a search!
    2. View the ‘how to debug’ thread
    3. To rule out plugin and theme conflicts, temporarily deactivate them and re-run your test. If the error no longer occurs, you can find out which plugin or theme is causing your issue.

    • The topic ‘BEFORE POSTING: Gather the following details…’ is closed to new replies.