Hello @asomepro,
Please, deactivate the plugin with the “Complete deactivation” option enabled and then activate it again.
- Enter the Security by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Security by Cleantalk -> General settings)
- Check the last settings “Complete deactivation” and save changes.
- Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
- Then activate it.
- Enter your access key in the plugin’s settings.
If you still face this issue afterward please contact us via our ticket system: https://cleantalk.org/my/support/open.
Hello, I did but it seems your system has probleem to connect with the correct scuirty keys:
I tried it several time siwth the correct key added manually
2024-03-25 10:53:11: Access key validating: SERVER_ERROR NO: 6 MSG: Unknown access key, check if the key is correct https://cleantalk.org/my?product_id=42024-03-25 10:53:33: Service customization: SERVER_ERROR NO: 51 MSG: User token not foundYou can get support any time here: https://wordpress.org/support/plugin/security-malware-firewall.
Can you reach out to our support team so we can gather some more information from you concerning this issue? Please, create a private ticket:
https://cleantalk.org/my/support/open
Great! Thank you for letting us know.
