Installed and auto-activated without consent

  • raydale

    (@raydale)


    15 hours ago

    As a Siteground customer, I do not expect them to install and auto-active plugins for me without my consent.

    The evidence that this is poor practice has been out there for a long time in the WordPress community and the fact they chose to ignore those invaluable lessons from before and force their AI plugin on their customers is a pretty hideous decision. It smacks of corporate arrogance.

    Siteground – you managed to install the plugin en-masse, now create a way for your customers to disable it en-masse through the Siteground dashboard! If I am responsible for a number of websites, I do not want to have to go through them one-by-one and uninstalling where this plugin is not needed, unless you’re going to pay me for my time that is?

    I used to be a fan of Siteground and would recommend them frequently. This move has me questioning their value.

Viewing 1 replies (of 1 total)
  • Preslav Kenanov

    (@preslavkenanov)

    10 hours, 52 minutes ago

    Hi @raydale,

    Thank you for sharing your perspective, we hear you. Also, a fair point regarding the management of multiple websites. While the plugin can be deactivated or removed directly from the WordPress dashboard at any time, customers managing larger numbers of sites are welcome to contact our 24/7 support team, who will gladly assist with disabling it in bulk.

    We appreciate your long-term support and recommendation, and we hope to regain your trust.

    Kind Regards,
    Preslav Kenanov

Viewing 1 replies (of 1 total)

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