Huge IT Porfolio Gallery update bug

  • Resolved rorochka

    (@rorochka)


    9 years, 8 months ago

    I contacted Huge IT via their webform 3 weeks ago, no reply, then posted here and their support person asked me to e-mail directly, still no reply for several days. With no previous update problems, their last update changed our website, 3 columns to only 2 columns in all gallery pages. Anyone with similar experience or a solution? Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • support-huge-it

    (@support-huge-it)

    9 years, 8 months ago

    Hello
    Please if possible contact our facebook.com/hugeit if you need direct conversation with our developers, while all our messages in email are answered, so I guess maybe your message failed to be sent

    huge-it-support-1

    (@huge-it-support-1)

    9 years, 8 months ago

    Hello
    I remember we got such kind of message, probably it was you.
    Please send me your page link I will check the issue

    Thread Starter rorochka

    (@rorochka)

    9 years, 8 months ago

    I definitely sent a few messages to Hugh IT, both by e-mail and via your contact webform, as well as another post about this on the wordpress forum. Over 3 weeks, no help. AGAIN, the website is RoxanePortraits.com. Hope to have a reply with solution soon!

    support-huge-it

    (@support-huge-it)

    9 years, 8 months ago

    Hello
    We found it. many sorry, It was in spam folder, will soon send a solution

    To other users who has the same problem, please wait a little for the new updates, while you may download the old version here https://wordpress.org/plugins/portfolio-gallery/developers/

    Thread Starter rorochka

    (@rorochka)

    9 years, 6 months ago

    While the previous update did fix the problem, the latest update last week, version 2.2.0, has again reduced our 3 columns to 2 columns! I sent message through website last week, but still no reply.

Viewing 5 replies - 1 through 5 (of 5 total)

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