HTTP 500 error

  • thetalon123

    (@thetalon123)


    2 years, 8 months ago

    Hello,

    I am very new to WordPress, and am trying to edit and clean up a site that the previous owner had made. However, I’m running into some problems. As far as I know, all plugins and my theme have been updated to their latest versions, and I’m not getting any requests from WordPress to update or install anything further.

    1. When I try to delete new users from my site, I get a HTTP 500 error, saying the website is unable to handle the request.
    2. When I try to edit a page using WP Bakery Builder, it goes into a new box named Text Box Settings, and doesn’t load and show me the text box to edit.

    These are the issues I would like to fix more urgently, but I am also wondering if there is a guide to hosting on wordpress or any tutorials for beginners, as I realize I’m super new to this. Any help would be appreciated, thanks so much in advance!

Viewing 1 replies (of 1 total)
  • Moderator James Huff

    (@macmanx)

    2 years, 8 months ago

    1. Internal server errors (error 500) are often caused by plugin or theme function conflicts, so pease attempt to deactivate all plugins and switch to the default Twenty Twenty-Two theme. If the problem goes away, re-activate them one by one to identify the source of the problem.

      If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to deactivate all plugins and change the theme for you while you’re still logged in without affecting normal visitors to your site.

      If that does not resolve the problem, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, ensure that you have set your SFTP or FTP client to view invisible files.

      If you couldn’t resolve the problem by resetting your plugins and theme or renaming your .htaccess file, we might be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that specific time. If you don’t have access to your server error log, ask your hosting provider to look for you.
    2. Since that is a commercial plugin, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://support.wpbakery.com

      Forum volunteers do not have access to commercial products, so they would not know why it is not working correctly. Other community members who may have faced your issue might be able to help you, but your best bet is your product’s developer. We encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.
Viewing 1 replies (of 1 total)

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