Hi @yourlive,
Greetings from WebToffee Support!
Thank you for reaching out to us regarding the issue you’ve experienced. We would like to clarify that the text you are referring to is not generated by the Decorator – WooCommerce Email Customizer plugin. It seems that this text is appearing due to a conflict with a third-party plugin or theme. To effectively troubleshoot the issue, we recommend following these steps:
- Deactivate all plugins except WooCommerce and the Decorator – WooCommerce Email Customizer plugin. Verify if the text persists.
- If the text remains after deactivation, switch to any default WooCommerce theme like Storefront and check if the text still appears. If it disappears, we can conclude that there is a conflict with the theme causing the issue.
- If the text doesn’t persist after the deactivation of other plugins, it suggests a conflict with a third-party plugin. In this case, reactivate each plugin one by one and observe when the text reappears.
Furthermore, we kindly request you to share the WooCommerce System Status report for a better understanding of your site’s environment and configurations. You can access this report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report.
Thank you for your cooperation and patience. We look forward to resolving this issue for you.
Hi, thanks for your response, you’re right. It’s Mailpoet that’s adding this text. I should have checked this myself first, sorry.
Hi @yourlive,
We are glad to hear that you were able to identify the cause of the issue.
If you have any more questions or need further assistance, feel free to reach out.
Additionally, if you are satisfied with the plugin and support, we would appreciate it if you could leave us a review here.
Your positive feedback motivates our team and helps us continually improve.
Thanks in advance!
