Help needed with strange slideshow behavior

  • Resolved tomdkat

    (@tomdkat)


    7 years, 12 months ago

    Hi! I’m helping a friend get her new website built and we’re using “Strong Testimonials” for posting reviews. It’s working well with the exception of a strange slideshow behavior. We have two testimonials and when the first one loads, everything looks perfect. The title and text appear correct as does the “featured image”. Then, when the slideshow advances to the next testimonial, the “featured image” appears black, until the page is scrolled a bit. Then, the image appears properly. The site isn’t live yet, so I won’t post a link to it but here are some screen shots, using some test testimonials I created.

    Testimonial #1: https://imgur.com/l5G700B
    This testimonial appears correctly.

    Testimonial #2:

    This is how the testimonial appears when the slider slides it into view: https://imgur.com/nPn3gxJ

    If I scroll the page a bit, the testimonial appears like this: https://imgur.com/EhKPnaK

    Any ideas or tips on how to troubleshoot this? We’re running Strong Testimonials 2.31.1 in WordPress 4.9.5 with the Photography Whizz theme: https://themeforest.net/item/whizz-responsive-photography-portfolio-wordpress-theme/20234560

    Thanks in advance!

Viewing 1 replies (of 1 total)
  • Plugin Contributor Chris Dillon

    (@cdillon27)

    7 years, 12 months ago

    Unfortunately, screenshots don’t help in this case. I need to see the rendered page code. I don’t have a copy of Whizz and I don’t plan to buy one.

    If it is a conflict with the theme, there are 2 options that may help on the Testimonials > Settings > Compatibility tab. Try setting Load Event to “window load”. Ask theme support if it uses lazy loading and if so, what the start/finsh classes are, and enter them in the “Lazy Loading” option.

    Or start a private support ticket with a link to your site:
    https://support.strongplugins.com/new-ticket/

Viewing 1 replies (of 1 total)

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