Having difficulty connecting website to Jetpack

  • teachercast

    (@teachercast)


    10 years, 3 months ago

    Dear Jetpack Support,

    Recently, I transferred a development site in place of my live site. Before doing so, I disconnected and deactivated the Jetpack account.

    The migration went well and the new site is now live at http://www.TeacherCast.net.

    However, the last remaining issue to solve is the issue that Jetpack is not able to connect with the plugin and I can’t login with the new website.

    When I try and connect I get this error message:
    Your website needs to be publicly accessible to use Jetpack: site_inaccessible
    Error Details: The Jetpack server was unable to communicate with your site [HTTP 403]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: http://jetpack.me/support/

    I have deactivated all of my plugins and that didn’t work. I have also contacted BlueHost and they told me that my site was infact active.

    Would someone be able to help me connect Jetpack to the new site?

    Thank you so much.

    https://wordpress.org/plugins/jetpack/

Viewing 1 replies (of 1 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    10 years, 3 months ago

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

Viewing 1 replies (of 1 total)

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