@vartdomen – what do you mean by no support? we reply to every single user request
Update: As far as I can tell, we’re being punished for replying in 4 days on a public support forum, for a plugin delivered as-is (free plugin, support takes longer as we prioritise paying customers) – even though we’ve replied to your ticket: (as can be seen here https://wordpress.org/support/topic/cs-and-js-exclude-from-lscache/)
That being said, some contradicting opinions here:
- shady patterns (this is a seriously strong accusation)
- your review starts off as: “good plugin“, and ends with: “I wouldn’t say this plugin is a great solution” which leads me to believe you would have reviewed our product differently IF we would have replied faster. Which again implies, that in your opinion, we should be treating paying and free users the same. I disagree – we support the 99% of users with the 1% of paying users. Those paying users DESERVE our prioritised attention.
I want to conclude here that expecting preferential treatment and then leaving a bad review because we didn’t reply in a timely manner to your request is one of the things that are wrong with the freemium model.
It also looks like you jumped to a conclusion before actually reading the pinned topic at the top of the support forums: https://wordpress.org/support/topic/read-before-opening-a-support-topic/
Being upset for having to wait shouldn’t be a reflection on our product’s quality. You’re reviewing our support response times here which may differ based on load generated by our paying users, national holidays and so on.
P.S: I had to do a lot of digging to find your previous post as the WordPress.org forums don’t always notify us via email when there’s a new post / reply to an existing thread so we have to MANUALLY monitor these threads and check for new responses.
All in all, I’m sorry you’ve had a poor experience with our product and I hope you find a better one to suit your needs if this one isn’t the best one for your use case.
All the best,
/Cristian.
