Support » Plugin: Jetpack by WordPress.com » Getting “Error authorizing” errors

  • Resolved azn137

    (@azn137)


    I’ve been getting the below errors when connecting my WP site to Jetpack for hours. I’ve tried disabling other plugins and reinstalling Jetpack with no luck.

    Error authorizing. Page is refreshing for an other attempt.
    In some cases, authorization can take a few attempts. Please try again.

    Here’s the debug info http://pastebin.com/aMKCCa4d

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Could you immediately try to deactivate and delete the Jetpack plugin by going to the Plugins menu in your dashboard, and then reinstall from scratch?

    Deactivating and deleting the plugin from your dashboard will completely delete the set of secret tokens that is used to connect your site to WordPress.com, thus allowing you to start from scratch. It’s especially important here since you published one of those tokens at the Pastebin link above.

    If you still experience issues, can you please use Jetpack’s Debugger module to send us the new debug information privately? It’s best not to post this information on public forums, as it contains private details about your site.

    Thanks!

    Hi Jeremy,

    I think it somehow just needed time. I did delete the jetpack plugin dir, and tried to connect but it wouldn’t work. I went to bed, woke up, connected again, it woked.

    Thank you for looking into this.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Could you disconnect and reconnect Jetpack to WordPress.com anyway? Since you shared a private token in the Pastebin link above, it’s best if you now refresh the tokens used by Jetpack and WordPress.com on your site by reconnecting.

    Thanks!

    All done. Thank you!

    All done. Thanks Jeremy!

    am encountering same problem and am delete it and add it again .. but not working ..

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1. Go to the Jetpack page in your dashboard.
    2. Click on the Debug link appearing at the bottom of the page.
    3. Click the link that says “click here to contact Jetpack support.”
    4. Fill in the description box and your name and email address.
    5. Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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