Getting Document Tree but no Download

  • Resolved michiko3343

    (@michiko3343)


    6 years, 9 months ago

    Hello,

    Thanks for the plugin 🙂 I tried to hook woocommerce up to facebook but keep getting this message when I try to download:

    “This XML file does not appear to have any style information associated with it. The document tree is shown below.”

    Is there a way to fix this?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • evavangelooven

    (@evavangelooven)

    6 years, 9 months ago

    Hi michiko3343,

    Thanks for using our plugin and reaching out to us. Just to ask the obvious, I am going to assume you selected the Facebook channel upon configuration of your feed (this takes care of loading the correct Facebook template/XML)?

    Best,
    Eva

    Thread Starter michiko3343

    (@michiko3343)

    6 years, 9 months ago

    Hi Eva,

    Thanks for getting back to me. Yes I believe I chose the right one – I chose the one that said “Channel: Facebook Dynamic Ads / Instagram Remarketing”

    evavangelooven

    (@evavangelooven)

    6 years, 9 months ago

    Hi michiko3343,

    That is the correct one indeed. Make sure not to put a ‘ ‘ (space) before the http(s) part of the feed URL when you copy/paste the URL into Facebook’s business manager.

    Also, would you be so kind as to get the plugin debug.log for us?

    Instructions on how to retrieve it can be found here:
    https://adtribes.io/send-your-debug-log-to-support/

    It will help us understand how you have configured your feed.

    Thanks!
    Eva

    Thread Starter michiko3343

    (@michiko3343)

    6 years, 9 months ago

    Hi Eva,

    Here is the Debug url… https://1treecards.com/wp-content/uploads/woo-product-feed-pro/logs/debug.log

    Sorry, could you please let me know where to copy/paste the url? The only option I can find in facebook is to upload the xml file.

    Thanks 🙂

    evavangelooven

    (@evavangelooven)

    6 years, 9 months ago

    Hi,

    Thanks for sending over the debug.log. I had a quick look at the Facebook feed you created and it seems fine to me.

    You need to set a schedule location where Facebook needs to retrieve your feed from in their Business manager > Catalogs settings:
    https://www.dropbox.com/s/niibhraa7wdqe4o/FB-catalog.png?dl=0

    Make sure there is no space before the https part (see arrow in screenshot above) as that might result into the error message you are getting.

    Best,
    Eva

    Thread Starter michiko3343

    (@michiko3343)

    6 years, 9 months ago

    ah ok that’s what I was missing, sorry, I couldn’t find that info on the tutorial so missed the important step. Thanks for clearing it up for me 🙂

    evavangelooven

    (@evavangelooven)

    6 years, 9 months ago

    You are welcome 🙂

Viewing 7 replies - 1 through 7 (of 7 total)

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