From Email Settings

  • Resolved smartcat

    (@smartcat)


    10 years, 11 months ago

    Hi there

    the plugin by default sets the “From” in the email headers to
    WordPress<wordpress@domainname.com>

    which doesn’t exist, so when my clients respond to the emails, it is sending them a postmaster error as that email doesn’t exist.

    I tried injecting the proper From email & title into the database, however it is being overwritten by the plugin. ( not a very good practice to alter DB records i know 🙂 )

    line 99 of installation.php is what’s doing this,

    I think it would be much better if the user got to specify that address, perhaps in the plugin options, as the plugin code is currently assuming a general email address that could very well not exist.

    The only way for me to make that change apply was to modify the code at the botton of installation.php in order to override the default mail settings.

    thank you for a good plugin.

    https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Pradeep Makone

    (@pradeepmakone07)

    10 years, 11 months ago

    Hi there,

    Thank you for your interest in this product.
    From name and from email can be set in pro version but not in free.

    I suggest you to upgrade to pro to get many more features in affordable prize.

    Thanks & Regards,
    Pradeep

    Thread Starter smartcat

    (@smartcat)

    10 years, 11 months ago

    thank you

    i think this is more of a bug not a feature.

    the plugin is generating an email address that its setting the From name & email to, so when users reply, it goes to postmaster failed delivery.

    thank you for your time and for a great plugin

Viewing 2 replies - 1 through 2 (of 2 total)

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