Form submission errors

Hello there @droyed

Could you please export your form and share it here with us via a service like Dropbox or Pastebin? Here’s how:
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export
We could then import it into a testing site of ours and further test the submissions as well as the form settings.

Also, the sending text does not appear at all. What appears is a white space.

This should be due to a CSS/styling conflict between the form styles and styles coming from the active theme (most themes are adding CSS for default form fields). If you can provide a public URL with the form, we could examine this and propose some custom CSS to override.

I would also like to add that the Email Notification is not working. The completed forms are not being sent to my email.

This might be a more general issue with outgoing emails from your site. Could you please install the following plugin (or an equivalent) that will help you identify any relevant error messages? Then try to resubmit a form and check the logs in that plugin for any additional information. Please do share the results here with us.
https://wordpress.org/plugins/check-email/

Thank you,
Dimitris

Hi @droyed,

As for the white space appearing, I have a dark theme. Is there anyway I can make the “sending” text white?

You have already configured the colour for Submission Indicator to be white; it should be CSS/styling conflict between the form styles and styles coming from the active theme causing an issue.

To investigate the issues noticed, I imported the form to a test site but could not replicate it at our end. As this is more a site-specific issue, can you provide a public URL with the form to further check this?

Kind Regards,
Nebu John

Hi @droyed

You can use some CSS to customize the messages, I used the same background color and white text just to show the selectors but you can use any colour:

.forminator-response-message.forminator-show.forminator-loading{
    color: #fff !important;;
    background: #000 !important;
}

.forminator-response-message.forminator-show.forminator-error{
    color: #fff !important;;
    background: #000 !important;
}

.forminator-response-message.forminator-show.forminator-success{
    color: #fff !important;;
    background: #000 !important;
}

You can add the custom CSS on Form > Appearance > Custom CSS.

Best Regards
Patrick Freitas

Hello @droyed !

Hope you’re having a good day!

I tested the form, however I wasn’t able to replicate the issue with the error – are there any specific selections that need to be made in order to cause the issue to occur? Can you share example data to fill in that causes this?

Kind regards,
Pawel

Hi @droyed

Thanks for response!

About these notifications, let’s take a step back. Few posts ago you wrote “I checked the outgoing email stuff and everything seems to be working fine. But for some reason, like I mentioned in my previous post, the Forminator form responses are not being sent to my email.”.

This was in response to my colleague’s suggestion to check with the “Check & Log Email” plugin. I understand that you did check so to clarify this:

– is it that all the e-mails including form submission mails are showing up in the log but those form mails are just not reaching target recipient?

– or those form mails are not even logged in the log in that plugin?

If it’s the first one, can you confirm for sure if they are not getting moved to “spam” folder of your inbox?

Let us know and we’ll then see what to do next.

Best regards,
Adam

Hi @droyed

I am happy to hear it is working now.

Let us know if you have any further questions or issues.

Best Regards
Patrick Freitas