lisa
(@contentiskey)
Try the following to start to narrow down the possible source of the issue:
-change the page that is set as the front page to About page – does this issue happen with ANY page set as front page? is there a special template in Neve theme in use for front page?
-install https://wordpress.org/plugins/health-check/ plugin to use in “troubleshooting mode” to deactivate ALL plugins and try a change to a default theme like twenty twenty (not sure if the font with problem is included in the Neve theme?)
-be sure all Caches are flushed (might be a setting in webhosting account)
Great follow up – thanks!
Switched the About page to be the front page, and no issues – font renders as expected.
Cleared cache. Tried private browsing mode. Tried other browsers.
Neve does not appear to have a specific template for Home page.
I switched to the twenty twenty-two default them, and the issue exists there as well.
The font is provided through a plugin – OtterBlocks. I may try reaching them as well.
Seems like it an issue with how the Home page is built specifically. I may try to rebuild it and see if I get the same issue.
Update:
Narrowed down the problem but still need a resolution.
It’s not about it being on the Home page. Instead, the problem happens when a second Advanced Heading block is present on the page, and the second Advanced Heading block uses a different font, In that case, the chosen fonts do not render properly.
I have changed the front page to render with just one Advanced Heading font and used regular heading fonts elsewhere instead as a workaround. So it’s no longer a good example.
Now, I have created a new page to show the issue. Please use this link instead:
https://woventechnologies.com/temp2/
The Advanced Heading block is provided by Otter Blocks, and I have also contacted their support to find a resolution.
