Support » Plugin: WP Live Chat Support » Firewall Bloking Plugin

  • Resolved ammaratrache1980

    (@ammaratrache1980)


    Gooday,

    please could you provide web URLs to add to firewall whitelist in order for the plugin to work on our client machines.

    Currently i am having to give call center users full internet access to use the plugin.

    thank you

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi @ammaratrache1980 ,

    Which firewall are you referring to? The website’s firewall (for instance wordfence) or a network firewall?

    What error do you get? (if any)

    Hi,

    basically our network firewall(cyberome) seems to be blocking the client machines.
    it just says “connecting..” when an agent tries to go online.
    It works fine on machines that have full internet access on cyberome so i’m assuming its trying to link to some public address before it connect and our cyberome is blocking it?

    Ammar

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi Ammar,

    Are you using the latest version of WP-LIVE CHAT? (8.0.25)

    Hi,

    yes

    WP LIVE CHAT SUPPORT V8.0.25
    WP LIVE CHAT SUPPORT PRO V8.0.11

    these are the 2 plugins i have currently, both active

    Ammar

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi Ammar,

    You will need to investigate this on your end by checking the firewall logs to identify which endpoints (or protocols) might be blocked. You could also check if any errors are being produced in the developer tools of the browser (F12) when trying to connect, in order to identify where it could be failing.

    thanks it is working now, the sites were mostly CSS links that we had to add to our whitelist

    thanks

    Plugin Author WP-LiveChat

    (@wp-livechat)

    Hi Ammar,

    Glad you got it sorted! Have a nice day.

Viewing 7 replies - 1 through 7 (of 7 total)
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