• Hallo. First of all : thank you for this great plug-in ! Awesom work !

    I have a problem with the file-upload-function though. There seem to be uploads (progress bar) but I can’t find the files anywhere in the TicketSystem (frontend, backend, nowhere). Is that a known problem ? Thanks for any feedback !

    Cheers !

    https://wordpress.org/plugins/awesome-support/

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author julien731

    (@julien731)

    Are you using the default file uploader in Awesome Support or the Fileupload addon?

    Thread Starter StephanStraka

    (@stephanstraka)

    Hey – thanks for reply.

    I’m using the default file uploader.

    Plugin Author julien731

    (@julien731)

    Could you please paste your system status report here (Tickets > Tools > Copy Report).

    Thread Starter StephanStraka

    (@stephanstraka)

    Sure.

    [{“label”:”wordpress”,”data”:[{“key”:”Site URL”,”value”:”http://imago-technologies.com.de”},{“key”:”Home URL”,”value”:”http://imago-technologies.com.de”},{“key”:”WP Version”,”value”:”4.2.2″},{“key”:”WP Multisite”,”value”:”No”},{“key”:”WP Language”,”value”:”en_US”},{“key”:”WP Debug Mode”,”value”:”No”},{“key”:”WP Active Plugins”,”value”:”17″},{“key”:”WP Max Upload Size”,”value”:”32 MB”},{“key”:”WP Memory Limit”,”value”:”40M”},{“key”:”WP Timezone”,”value”:”The timezone hasn’t been set”}]},{“label”:”server”,”data”:[{“key”:”PHP Version”,”value”:”5.3.29″},{“key”:”Software”,”value”:”Apache/2.2.29 (Unix)”}]},{“label”:”settings”,”data”:[{“key”:”Version”,”value”:”3.1.12″},{“key”:”DB Version”,”value”:”1″},{“key”:”Tickets Slug”,”value”:”ticket”},{“key”:”Products Slug”,”value”:”product”},{“key”:”Multiple Products”,”value”:”Enabled”},{“key”:”Registration Status”,”value”:”Open”},{“key”:”Registration Page”,”value”:”Default”},{“key”:”Uploads Folder”,”value”:”The upload folder exists and is writable”},{“key”:”Allowed File Types”,”value”:”.jpg, .jpeg, .png, .gif, .pdf, .xls, .xlsx, .zip”},{“key”:”WYSIWYG On Front”,”value”:”Yes”}]},{“label”:”pages”,”data”:[{“key”:”Ticket Submission”,”value”:”http://imago-technologies.com.de/support-submit-ticket/ (#7995)”},{“key”:”Tickets List”,”value”:”http://imago-technologies.com.de/support-rma/ (#7957)”}]},{“label”:”email-notifications”,”data”:[{“key”:”Sender Name”,”value”:”IMAGO Technologies”},{“key”:”Sender E-Mail”,”value”:”christin.silberbach@imago-technologies.com”},{“key”:”Reply-To E-Mail”,”value”:”christin.silberbach@imago-technologies.com”},{“key”:”Submission Confirmation”,”value”:”Enabled”},{“key”:”New Assignment”,”value”:”Enabled”},{“key”:”New Agent Reply”,”value”:”Enabled”},{“key”:”New Client Reply”,”value”:”Enabled”},{“key”:”Ticket Closed”,”value”:”Enabled”}]},{“label”:”custom-fields”,”data”:[{“key”:”Support Staff”,”value”:”Capability: create_ticket, Core: Yes, Required: No, Logged: Yes, Show Column: No, Taxonomy: No, Callback: text”},{“key”:”Status”,”value”:”Capability: create_ticket, Core: Yes, Required: No, Logged: No, Show Column: Yes, Taxonomy: No, Callback:”},{“key”:”Ticket Tag”,”value”:”Capability: create_ticket, Core: Yes, Required: No, Logged: Yes, Show Column: Yes, Taxonomy: Yes (standard), Callback: taxonomy”},{“key”:”Product”,”value”:”Capability: create_ticket, Core: No, Required: No, Logged: Yes, Show Column: Yes, Taxonomy: Yes (custom), Callback: taxonomy”},{“key”:”company name (required)”,”value”:”Capability: create_ticket, Core: No, Required: Yes, Logged: No, Show Column: Yes, Taxonomy: No, Callback: text”},{“key”:”contact person (required)”,”value”:”Capability: create_ticket, Core: No, Required: Yes, Logged: No, Show Column: No, Taxonomy: No, Callback: text”},{“key”:”email contact (required)”,”value”:”Capability: create_ticket, Core: No, Required: Yes, Logged: No, Show Column: No, Taxonomy: No, Callback: text”},{“key”:”telephone no”,”value”:”Capability: create_ticket, Core: No, Required: No, Logged: No, Show Column: No, Taxonomy: No, Callback: text”},{“key”:”Imago Serial No (required)”,”value”:”Capability: create_ticket, Core: No, Required: Yes, Logged: No, Show Column: No, Taxonomy: No, Callback: text”},{“key”:”RMA ? (required)”,”value”:”Capability: create_ticket, Core: No, Required: Yes, Logged: No, Show Column: No, Taxonomy: Yes (custom), Callback: taxonomy”}]},{“label”:”plugins”,”data”:[{“key”:”Installed”,”value”:”Akismet by Automattic version 3.1.3, Awesome Support by ThemeAvenue version 3.1.12, Contact Form 7 by Takayuki Miyoshi version 4.2.1, Enable Media Replace by Måns Jonasson version 3.0.3, WPBakery Visual Composer by Michael M – WPBakery.com version 4.6.1, Maintenance by fruitfulcode version 2.4, Really Simple CAPTCHA by Takayuki Miyoshi version 1.8.0.1, Revolution Slider by ThemePunch version 4.1.4, WPML Multilingual CMS by ICanLocalize version 3.1.6, User Role Editor by Vladimir Garagulya version 4.18.4, WordPress Importer by wordpressdotorg version 0.6.1, IE Enhancer and Modernizer by slangjis version 2014.0925.1858, WP-Sweep by Lester ‘GaMerZ’ Chan version 1.0.5, WPML CMS Nav by ICanLocalize version 1.4.4, WPML String Translation by ICanLocalize version 2.0.6, WPML Compatibility Test Tools by WPML Development Team version 1.0.1, WPML Translation Management by ICanLocalize version 1.9.5″}]},{“label”:”theme”,”data”:[{“key”:”Theme Name:”,”value”:”Smartbox”},{“key”:”Theme Version:”,”value”:”1.4.3″},{“key”:”Theme Author URL:”,”value”:”http://designarethemes.com”},{“key”:”Is Child Theme:”,”value”:”No”}]},{“label”:”templates”,”data”:[{“key”:”Overrides:”,”value”:”There is no template override”}]}]

    Plugin Author julien731

    (@julien731)

    Thanks for that. It seems that there is no configuration issue. Could you please identify one ticket that’s supposed to have attachments and write down its ID.

    Then, using your FTP client, browse to wp-content/uploads/awesome-support/ticket_YOURTICKETID and check if the attachments are present.

    Thread Starter StephanStraka

    (@stephanstraka)

    Hallo. Yes, the file has been uploaded to the folder.

    Thread Starter StephanStraka

    (@stephanstraka)

    Upgraded to 4.2.4 – problem remains unfortunately.

    Thread Starter StephanStraka

    (@stephanstraka)

    Hallo – do you need any other info ?

    thanks, cheers
    Stephan

    Plugin Author julien731

    (@julien731)

    Sorry for this late reply. Could you tell me if this still happens with the latest version (3.2.1).

    Thread Starter StephanStraka

    (@stephanstraka)

    Hallo – thanks for checking back.

    Unfortunately nothing has changed (3.2.1 installed). Is there a way do completely uninstall the plug-in and reload the custom fields, settings & database after reinstalling ?

    Thanks again – have a great weekend !

    cheers, Stephan

Viewing 10 replies - 1 through 10 (of 10 total)

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