Few Questions

Hi,

I am using this plugin to manage complains in my college.

• I have made a quite a few changes to the plugin myself. The major one being letting agents and admin reply to the ticket from the frontend.

  Now the problem I see is the ticket status does not work properly when replying from frontend. So how can I make the ticket status working properly and let agents reply from the frontend also.

• Also I see that when someone closes the ticket and then reopens it, it does not let logged. I do not see any such activity mentioned on the ticket page on the frontend. How can I also log the ticket close/reopen activity?
• Also is there a way that I can assign tickets to particular supervisor/agent based on department. Eg. All ‘Electric’ related tickets are assigned to one particular supervisor/agent only.

Shreyans

https://wordpress.org/plugins/awesome-support/