Fatal Error upon plugin update

Good day!

I am having an issue with trying to activate the plugin upon update. There is fatal error displaying;

Fatal error: Uncaught Error: Call to undefined method TCXUpdater::wplc_upgrade_tables_to_utf8mb4() in /var/www/vhosts/sipconnect.com.au/httpdocs/wp-content/plugins/wp-live-chat-support/includes/wplc_updater.php:47 Stack trace: #0 /var/www/vhosts/sipconnect.com.au/httpdocs/wp-content/plugins/wp-live-chat-support/includes/wplc_activator.php(24): TCXUpdater->versionMigration(Object(TCXSettings)) #1 /var/www/vhosts/sipconnect.com.au/httpdocs/wp-includes/class-wp-hook.php(307): wplc_activate('') #2 /var/www/vhosts/sipconnect.com.au/httpdocs/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array) #3 /var/www/vhosts/sipconnect.com.au/httpdocs/wp-includes/plugin.php(474): WP_Hook->do_action(Array) #4 /var/www/vhosts/sipconnect.com.au/httpdocs/wp-admin/plugins.php(194): do_action('activate_wp-liv...') #5 {main} thrown in /var/www/vhosts/sipconnect.com.au/httpdocs/wp-content/plugins/wp-live-chat-support/includes/wplc_updater.php on line 47

I did a plugin conflict test and the error still occurs.
Wordpress and Divi theme is updated to the latest version.

Can you kindly advise?
Thank you!

• This topic was modified 4 years ago by Afterimage Designs.