• Resolved valethedesigner

    (@valethedesigner)


    Hello,

    I am experiencing an issue with the registration form created with Profile Builder.

    When a new user registers with a completely new email address and username, the form shows an error saying that the email/username already exists.

    However, the registration is actually completed successfully:

    • the user is created in WordPress,
    • the confirmation email is sent correctly,
    • the user can be found in the Users section.

    So it seems that the duplicate email/username validation is triggering incorrectly, showing a false error message after the registration has already been processed.

    My registration page uses only the Profile Builder registration form:
    [wppb-register]

    I am not using any other registration form on the same page.

    Could you please help me identify what is causing this false validation error?

    Thank you.

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  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @valethedesigner,

    Since this is related to Profile Builder, and you’ve also opened a thread there, we will continue the conversation on the Profile Builder Support thread.

    I will mark this one as resolved.

Viewing 1 replies (of 1 total)

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