false blocking users for too many requests

  • Resolved kech61

    (@kech61)


    3 weeks, 4 days ago

    Away from false exploits bans there are many users are blocked cause of too many requests _long_ bevore they reach the 5minutes/999reqests for 24 hours
    There ist something going terribly wrong with cleantalk

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Andrei CleanTalk

    (@blazirsky)

    3 weeks, 4 days ago

    Hello @kech61,

    Thank you for reaching out.

    We checked the recent Security logs for your website. Apart from the recent WAF issue, the latest blocked requests we can see were blocked based on our blacklist data.

    Please also check the Traffic Control settings in the CleanTalk Security plugin and let us know what limits are currently configured there.

    If you have examples of legitimate users who are being blocked, please contact us through our private support system so we can review the specific cases in detail:
    https://cleantalk.org/my/support/open

    Thank you.

    Plugin Support amagsumov

    (@amagsumov)

    1 week, 4 days ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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