failure analysis website

Resolved guillaume572
(@guillaume572)

2 years, 8 months ago
Hello. IThemes Security cannot analyze my site. Here is the detail of the analysis report. Thanks you for your help.

ErrorThe scan failed to properly scan the site.Hide Details
- Exceeded rate limit. Please wait 537 seconds.
Masquer les détails brutsArray id =>[number] 28645 time => 2023-09-07T06:37:11+00:00 url =>[empty string] code => scan-failure-client-error description => Erreur d’analyse status => error entries =>Array() errors =>Array 0 =>Array code => rate_limit_exceeded message => Exceeded rate limit. Please wait 537 seconds. data =>Array wait =>[number] 537 url => http://mnbexpertise.fr _links =>Array self =>Array 0 =>Array href => https://mnbexpertise.fr/index.php/wp-json/ithemes-security/v1/site-scanner/scans/28645 ithemes-security:site-scan-issues =>Array 0 =>Array embeddable =>[boolean] true href => https://mnbexpertise.fr/index.php/wp-json/ithemes-security/v1/site-scanner/scans/28645/issues curies =>Array 0 =>Array name => ithemes-security href => https://s.api.ithemes.com/l/ithemes-security/{rel} templated =>[boolean] true

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support chandelierrr
(@shanedelierrr)

2 years, 7 months ago

Hi @guillaume572, apologies for the delayed response! Are you still seeing the same error after the latest Site Scan? Does waiting for the cooldown time help? I look forward to hearing from you.

Thread Starter guillaume572
(@guillaume572)

2 years, 7 months ago

Hi @chandelierrr

The error is the same during the last site analysis.

Thanks you for your help
Plugin Support chandelierrr
(@shanedelierrr)

2 years, 7 months ago
Hi @guillaume572, I’m sorry to hear that the Site Scanner error persists.

Could you please try checking for a plugin/theme conflict following the steps mentioned here? If the issue still occurs, please try the following and see if one of them helps resolve the issue:
- Disable Default Ban List feature (Security > Settings > Configure > Lockouts > Default Ban List)
- Disable the PHP Execution options (Security > Settings > Advanced > System Tweaks)
- Enable XML-RPC feature (Security> Settings> Advanced > WordPress Tweaks> Enable XML-RPC) and allow Default Access to the REST API
- If the above does not help, please try deactivating the currently active iTSec features one at a time.
Hope this helps, and I look forward to hearing from you.
Plugin Support chandelierrr
(@shanedelierrr)

2 years, 7 months ago

Hi there,

I hope the information I provided helped resolve the issue. Tracking notifications on this forum can become tricky over time, and since we haven’t received a response, I’ll mark this post resolved.

If you still require further assistance, feel free to open a new support topic, and we’d be happy to assist.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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