Failed to retry API request

  • Resolved tynlc

    (@tynlc)


    10 months ago

    2025-06-18 20:57:23: Scheduled: send_logs: “Failed to retry API request”2025-06-18 21:27:19: Scheduled: send_firewall_logs: “Failed to retry API request”2025-06-18 21:27:34: Scheduled: access_key_notices: “API error – Failed to retry API request”2025-06-18 21:27:34: Access key validating: “Access Key validation failed: API error – Failed to retry API request”2025-06-18 21:18:33: Getting access key automatically: “Failed to retry API request”

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • vadimcleantalk

    (@usr1)

    10 months ago

    Hello @tynlc

    These errors usually happen when the plugin can’t connect to our API, often due to a missing or incorrect access key.

    Please check your Access Key:

    1. Copy your Access Key from your CleanTalk Dashboard:
      https://cleantalk.org/my/?cp_mode=security
    2. In your WordPress admin panel, go to:
      WordPress Dashboard → Settings → Security by CleanTalk → Access key
    3. Paste the key and click Save Changes.

    If the issue continues, feel free to follow up — we’re here to help!

    Plugin Support sergecleantalk

    (@sergecleantalk)

    10 months ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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