Facebook New Page Experience

  • Resolved realrootscafe

    (@realrootscafe)


    5 years, 5 months ago

    Hi, when you are eligible, you will get a notice introducing for the new Page experience.
    Select Learn More.
    Select Get Started.
    Select Next until you see Preview Your Page.
    When you’re ready, select Publish.
    Your Page will now be switched to the new Page experience. To start building connections, you can follow other Pages and profiles, or add more friends.

    WARNING:
    If you do this please know that JetPack can not connect to your Facebook Page.I tried to contact Facebook but as usual, nobody is home. Because I have a free Jetpack account there is also no support from then. Hope that somebody can help me out with the issue?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Dan (a11n)

    (@drawmyface)

    5 years, 4 months ago

    Hi there

    We’ll certainly do what we can to help, however, that’s not a warning I’ve seen before. Where exactly did you see that warning message, and what were you trying to do at the time? Can you share a link to the Facebook page you’re trying to connect?

    If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Thread Starter realrootscafe

    (@realrootscafe)

    5 years, 4 months ago

    Hi Dan,

    Thanks for you feedback. The warning is coming from me to Facebook page owners. I did try to connect with the WordPress business integration app on Facebook. To publish WordPress posts to https://m.facebook.com/realrootscafe. This page is converted to FACEBOOK NEW EXPERIENCE. Jetpack can’t connect.

    Got another Facebook page https://m.facebook.com/johthema/ it is not converted to FACEBOOK NEW EXPERIENCE. Jetpack works fine.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    5 years, 4 months ago

    Hi @realrootscafe,

    Thanks for the further information. I’ve asked our dedicated team to take a deeper look at this to see what might be causing this warning.

    Thanks for sharing this feedback! Let me know if there’s anything else we can do to help meanwhile.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    5 years, 4 months ago

    Hey @realrootscafe,

    Just to not leave any stones unturned on this: do you use Facebook Business Manager for managing your pages? Facebook pages managed under FB Biz Manager don’t work with Publicize: https://jetpack.com/support/getting-started-with-jetpack/known-issues/

    Thread Starter realrootscafe

    (@realrootscafe)

    5 years, 4 months ago

    No I use the WordPress app at my private account it all has to with the NEW PAGE EXPERIENCE Facebook is implementing. I deactivated Jetpack and installed a plug-in that works. WP2social auto publish.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    5 years, 4 months ago

    I’m sorry to hear that, @realrootscafe. Glad you have found something that’s currently working for you, though.

    I’ll report the last info you shared with our team, as it’s important for us to handle the problem you reported.

    Keep an eye on our next plugin updates, so if there’s an issue ongoing that gets fixed, you can start using Jetpack again 🙂

    RENATO C OLIVEIRA

    (@iverifyu)

    5 years, 4 months ago

    Yes I agree with @realrootcafe, I have a page IVUNEWS and being using publicize to post on facebook, it stopped posting last night around 2 after it was migrated to FB NPE, I tried to troubleshoot publicize, now it doesn’t connect to facebook New page experience, I tried an page that is not FB NPE and it connects fine. Really don’t know what to do now, I really like jetpack but probably will have to find new plugin to post on FB. 😐

    Thread Starter realrootscafe

    (@realrootscafe)

    5 years, 4 months ago

    Hi WP2Social Auto Publish works…

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    5 years, 4 months ago

    Hey @realrootscafe and @iverifyu,

    I wanted just to follow-up with you to let us know that our dedicated team has gotten in touch with Facebook and we’re working to an improvement for this.

    Again, we appreciate the brilliant feedback passed as it helps to address the surfaced problem.

    I’m going to mark this thread as solved. If you have any further questions or need some more help, you’re welcome to open another thread here. Cheers!

Viewing 9 replies - 1 through 9 (of 9 total)

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