Plugin Support
Darian
(@d0153)
Hi @jghitchc
Thanks for reaching out.
Upon checking, it seems this is related to an ongoing issue that our team is currently working on. We already have an internal bug ticket open [TCMN-193] for this specific issue, and I’ve added this thread to the report.
We prioritize bugs by taking into consideration the number of users impacted as well as how the bug impacts one’s ability to run an event. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog. We’ll also update this thread once the fix is out.
In the meantime, downgrading to a previous version of The Events Calendar (see Accessing and Installing Older Plugin Versions) or emptying out the shepherd_tec_tasks table on your database may help alleviate the situation.
I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.
Thanks again for reporting this issue and for using The Events Calendar! Have a great day.
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Internal Bug Ticket Reference: TCMN-193
Thanks for the reply and good advice! I re-loaded version 6.14.2 and my super slow performance issue cleared up and the site crashes ended.
Hi @jghitchc ,
Thank you for your message, and for sharing the positive outcome of the downgrade.
Your patience as our products team continue to improve, address issues, and develop The Events Calendar plugins is highly appreciated.
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This reply was modified 8 months, 3 weeks ago by
tristan083.
Plugin Support
Darian
(@d0153)
Hi there,
It looks like this thread has been inactive for a while, so I’ll go ahead and close it for now.
Please know that we’re actively monitoring this issue, and we’ll post an update here as soon as a solution or fix becomes available. If you have any further questions or need additional assistance in the meantime, feel free to submit a new support thread.
Have a great day!
