We have not heard back from you for several days, so I am going to mark this topic as resolved. If you have any further questions, you can open a new topic or contact us through our private ticket system: https://cleantalk.org/my/support/open
1. I’ve done the suggested procedure and went through the end with the access key for this website – Security – . All went smoothly and now plugin is installed but… on the CleanTalk dashboard , despite refreshing, it still shows “Need setup” (?!) – see screenshot “CleanTalk Site security Exclusive Italy” enclosed –
2. Can’t understand why the website is reported as 93% safe and not 100% – see enclosed pdf –
and also why the data of the host IP and server are visible and not hidden. There is any configuration I should do?
We can see that exclusive-italy.it has been added to two different CleanTalk accounts:
tr***@exclusive-italy.it — the Security service is active, and protection is enabled on the website; ma***@pa****ndo.it — the website shows the “Need setup” status.
This means that the Security Access Key installed on the website belongs to the first account, while you are viewing the Dashboard from the second account.
Please confirm which account you would like to use for this website and from which account you copied the Security Access Key.
The 93% security score
The 93% score does not mean that the website is infected or that CleanTalk protection is not working.
The score is lower because the scanner found that several additional security settings are missing from the website: Content-Security-Policy Strict-Transport-Security X-Content-Type-Options X-Frame-Options These settings are controlled by the website server or hosting provider, not by the CleanTalk plugin. You can ask your hosting provider to enable them.
The IP address, hostname, and web server information shown in the report are basic public details that the website provides when someone opens it. CleanTalk only displays the information found during the scan. There is no CleanTalk setting required to hide it.
If you have any questions or need further assistance, please let us know.
I really appreciated your detailed reply and clarifications.
I have an older account as Parolando.it that is still ok and working on another of my websites. On this one I have subscribed both Spam and Security CleanTalk with their own keys access.
This year, recently , I’ve added a new account as Exclusive Italy.it and subscribed for both Spam and Security CleanTalk with their own keys access. I’ve probably accessed from Exclusive Italy.it as Parolando.it by error (it displayed automatically) and this might have created my confusion. So, I want to keep them separate as I enter with two different emalis.
What I’d like to be certain is that I have and I paid only once for Spam+Security for each of the website. Please kindly confirm me it’s corresponding.
Regarding the Security score, this is now clear and thank you for suggesting me what to request to my provider. The strange thing is that I never got this Security score for Parolando.it
Our licenses aren’t tied to specific websites, so no, you haven’t paid for the same website twice. However, there is one thing to note regarding the license in one of your accounts. If you’d like to sort this out, please contact us via our private Ticket System: https://cleantalk.org/my/support/open. WordPress.org Support Forum is for plugins only, not the service.
