Error when save a template

  • Resolved kalos100

    (@kalos100)


    4 years, 6 months ago

    Hi

    I try to save a new template, but i become every time in the edge top right with the message error.

    Is it only possible to make a new template in the full version, or is what can be the problem?

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WebToffee

    (@webtoffee)

    4 years, 6 months ago

    Hi @kalos100,

    Thanks for reaching out.

    The cause of this issue is usually due to the installed Firewall on your website. WordFence and Sucuri are identified as common firewalls causing issues. The firewall may be blocking the action used for saving the plugin settings.

    The common workaround that we would suggest would be to whitelist the action that is blocking the settings from saving. Note that the user with admin provisions will only have access to whitelist the action. Check it in that way and let us know how it goes.

    Thread Starter kalos100

    (@kalos100)

    4 years, 6 months ago

    Hello

    I found the solution over my webspace provider. In that case i had to disable temporaly ModeSecurity and now it works.

    Regards

    Plugin Author WebToffee

    (@webtoffee)

    4 years, 6 months ago

    Hi @kalos100,

    Thanks for the update. We are glad to know that the issue is resolved. Let us know if you require any further assistance.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error when save a template’ is closed to new replies.