Error On Website

  • SteveHale

    (@stevehale)


    3 days, 2 hours ago

    On the web site we are getting an error from your plugin stating that the web site does not exist.

    Of course it does!

    Why is your plugin saying so.

    It also says it cannot scan the site.

    Why are we getting this error.

    We moved the site to a new server. Is your DNS cached and not allowing the scan?

    Regards

    Steve B

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support amagsumov

    (@amagsumov)

    2 days, 18 hours ago

    Hello @stevehale,

    Thank you for providing this information.

    I have forwarded the details to our development team. We will send you an update within 3 business days, or sooner if any results become available.

    Thank you for your patience.

    Plugin Support amagsumov

    (@amagsumov)

    2 days, 5 hours ago

    Hello @stevehale,

    We suspect that your server may be blocking our scanner’s connection to your website.

    Could you please whitelist our IP address 5.9.221.163 on your server?

    Please let us know if this resolves the issue.

    Thread Starter SteveHale

    (@stevehale)

    14 hours, 39 minutes ago

    There are several sites on the same server and they have no issue just this one site.

    Regards

    Steve B

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    13 hours, 46 minutes ago

    Thank you, Steve.

    For other sites connected to your CleanTalk dashboard, daily scanning by our external scanner is disabled. That is why you are not seeing the error. You can enable this option in the CleanTalk dashboard.

    I’d like to add to our previous answer that a TCP connection is successfully established with your server, the TLS handshake completes, HTTP/2 is confirmed, and a curl request is sent, but then your server closes the session without sending a single byte of HTTP data in response.

    Was this information helpful?

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