Error on Plugin

Resolved SteveHale
(@stevehale)

3 weeks ago

Your plugin is causing this error:

You do not have sufficient permissions to upload files. Upload files request wrong

How do we sort this out please.

Regards

Steve B

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

3 weeks ago
Hello @stevehale,

Please, use this instruction below to install the fixed version (the fix will be included in the further version):

Download link: https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip
1. Go to the WordPress Administrator Panel —> Plugins.
2. Find the plugin “Security by CleanTalk” —> Deactivate.
3. After the automatic page refresh, find the plugin again “Security by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
4. Go to Plugins —> Add New —> Upload Plugin.
5. Download the plugin archive from the link above.
6. Choose the downloaded archive and press “Install Now”.
Did it help you?
Thread Starter SteveHale
(@stevehale)

2 weeks, 3 days ago

Thank you

I will do so.

Steve

Thread Starter SteveHale
(@stevehale)

2 weeks, 3 days ago

It is still doing it with this new version!

How do we fix please.

Steve

Plugin Support Andrei CleanTalk
(@blazirsky)

2 weeks, 3 days ago

Hello @stevehale,

We need additional details about your website. Please contact us through our private ticket system and include a link to this topic:
https://cleantalk.org/my/support/open

Thanks!

Plugin Support denisxam
(@denisxam)

3 days, 17 hours ago

Hello.
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 5 replies - 1 through 5 (of 5 total)

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