Hello @emserra,
Thank you for reaching out to us!
Can you please send us a screenshot with the error you encounter so we can take a closer look?
Also, can you let us know if you go to network admin > Plugins and install it from there?
Thank you,
Beatrice.
Hi!
I attach both screenshots, the error message (it’s the same I wrote above and will not provide you a lot of extra info) and the newtwork. The plugin was already installed directly from the network not in each site, but the activation is done by site.
Error: https://drive.google.com/file/d/18YFd1cqwkWmato9hcTzErrdWD4oYS8cT/view?usp=sharing
Network: https://drive.google.com/file/d/1xcFldAWFJlBfGHILJmQI5MePdnIjMiBF/view?usp=sharing
Regards,
Ester
Hello @emserra,
I recommend installing this plugin: https://wordpress.org/plugins/health-check/
After you install and activate the above plugin it has a Troubleshooting mode which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.
Go to its troubleshoot mode and only activate FTG and see if it works correctly with the default theme and no other plugins.
If it does then activate the plugins one by one until you find the culprit.
Please let me know how it goes!
Warm regards,
Beatrice.
Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.
