error inserting vimeo video

Resolved jsmc
(@jsmc)

9 years, 3 months ago
Hi, let’s see if some one can help me out.

Every time I try to insert a link to a vimeo video into an existent project it doesn’t work, instead what it shows it’s a broken link image.

I’m using the free version of the plugin and it’s up to date.
- This topic was modified 9 years, 3 months ago by jsmc.

Viewing 13 replies - 1 through 13 (of 13 total)

support-huge-it
(@support-huge-it)

9 years, 3 months ago

Hello @jsmc, please could you tell me if the videos are private or public?

Please help us and send the link to info@huge-it.com we will test it

Thanks

Thread Starter jsmc
(@jsmc)

9 years, 3 months ago

Hi @support-huge-it, the videos are public

support-huge-it
(@support-huge-it)

9 years, 3 months ago

Thanks, so we will be waiting for our message with the links of that video, or you may add them here if you wish

Thread Starter jsmc
(@jsmc)

9 years, 3 months ago

here is the link to the video

Thread Starter jsmc
(@jsmc)

9 years, 3 months ago

and here is the web site, you can see the broken link on the first project

http://www.alphadrones.es/trabajos-2/
support-huge-it
(@support-huge-it)

9 years, 3 months ago
Looks like your link has .playerin the begging of the link
https://player.vimeo.com/video/201168490?title=0&byline=0&portrait=0

Which is not correct for the plugin. Please could you contact us info@huge-it.com we will try to resolve it and share the results here after that

Thank you
- This reply was modified 9 years, 3 months ago by support-huge-it.
Thread Starter jsmc
(@jsmc)

9 years, 3 months ago

email sent 🙂

gysenberg
(@gysenberg)

9 years, 3 months ago

Wrote an email, too. Similar problem. Although I can embed the video from @jsmc without Problems.

Just bought the professional version. Now I cant embed a few videos from vimeo, espacially:

and so on. Other videos from my account have no problems.
And there is no problem to embed these videos in any other way

support-huge-it
(@support-huge-it)

9 years, 3 months ago

Thank you, we will response as soon as possible, but as we have made the tests, thos two videos really have some problems , other videos from Vimeo works ok, so we will examine the issue

Thank you

Thread Starter jsmc
(@jsmc)

9 years, 3 months ago

just an update, i made i few more tries with other random videos and had the same result, here is one of them https://vimeo.com/201926132

gysenberg
(@gysenberg)

9 years, 3 months ago

Thank you, @support, Im waiting for your response. And yes: Other videos work ok, its weird.
I just did a workaround and set a url to the video.

support-huge-it
(@support-huge-it)

9 years, 3 months ago

Thank you
We will assist you there

gysenberg
(@gysenberg)

9 years, 3 months ago

Great, support sent me an update which works. Thank you!!!

Viewing 13 replies - 1 through 13 (of 13 total)

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