ERROR GOOGLE TAG

  • Resolved guillaumetincom

    (@guillaumetincom)


    5 months, 3 weeks ago

    Hello, I installed SITE KIT on my wordpress site. TOut it connects well with my GOOGLE account but when I go to my GOOGLE ADS account I get this message “The system could not find a Google Analytics extract on your website. Please follow the installation instructions for the extract, then try again. In the information, it is said to go to APPEARANCE > THEME EDITOR > THEME HEADER to drag the code ‘
    <async script ……..”.
    But I don’t have access to this option, I don’t understand why. Can you help me? Thank you very much.
    Have a good day
    Guillaume

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    5 months, 3 weeks ago

    Thanks for reaching out @guillaumetincom. Given that the error you’re facing comes from the Google Ads platform, please share the following and we can advise on this futher:

    1. Your Site Health information. You can use this form to share privately if preferred.  
    2. A screenshot of the stage where you see this message on Google Ads.
    3. Have you used Google Ads before connecting the Ads service within Site Kit? By that I mean are you a first time user?

    What I suspect may be happening, is that something is blocking your Analytic tag from firing as expected, there is a modification to the standard Site Kit placed snippet. Once we have the above we can review further, while I’ll also go through the standard Google Ads set up experience when using Site Kit.

    Plugin Support James Osborne

    (@jamesosborne)

    5 months, 1 week ago

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 2 replies - 1 through 2 (of 2 total)

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