error field missing creating new ticket

Hello @sodipyme,

Thanks for contacting us. I hope you are doing well.

Please make sure, you have set default values for all your required fields, you can check this from Support > Custom Fields > Ticket fields.

Also, make sure, you have checked the checkboxes for GDPR and terms and conditions at the end of the ticket form as shown in the attachment.

https://www.awesomescreenshot.com/image/42194570?key=907e9137af74bc986f0fe2a55c7fa7f4

If this does not resolve the issue, please try on different browser and using different users.

Thank you.