Hi @agaglobalmedia thanks for getting in touch and sharing the information you have. I’d be happy to help you with this. Please can you share the following:
- Your Site Health information. You can use this form to share privately if preferred.
- Do experience the same when trying from an Incognito window?
- Can you try running through the troubleshooting steps here to see if you can complete the setup?
Let me know if you have any questions about the above information.
As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.
<span style=”color: rgb(50, 55, 60); font-family: "Open Sans", sans-serif; font-size: 14.4px; white-space-collapse: collapse;”>Thanks for reaching out @cordobasoft. If you already tried the “Redo plugin setup” button, with the same occurring, please perform a plugin reset and share whether you’re then able to proceed with setup </span><em style=”color: rgb(50, 55, 60); font-family: "Open Sans", sans-serif; font-size: 14.4px; white-space-collapse: collapse;”>(Tools > Available Tools > Reset Site Kit)<span style=”color: rgb(50, 55, 60); font-family: "Open Sans", sans-serif; font-size: 14.4px; white-space-collapse: collapse;”>.</span>
Note that by resetting, you will need to connect all previously connected modules once more.
What I suspect happened was that when setting up Site Kit, something at host or network level impacted your site credentials when communicating with the Site Kit service. By resetting you’ll reset those credentials.
Let me know if you have any questions with the above. We also have a guide on the plugin website in relation to this error which contains more details of this.
@technoprom If you are experiencing an issue with Site Kit then please can we ask you to open a new support topic where we can assist you further there, thanks!
