Error 403 – Forbidden

  • Resolved helenmcgarrigle

    (@helenmcgarrigle)


    9 years, 8 months ago

    Hi Guys

    I’ve been unable to access my admin for a couple of days. This is the full error message: Error 403 – Forbidden

    You don’t have permission to access the requested resource. Please contact the web site owner for further assistance.

    The site address is: http://bestsellingbeautyproducts.com/WelcomeHere1

    I’ve contacted the host, who say I have to request support from the Developer of the WP Security Plug In….. Checking with my higher tier further we’ve rulled out mod security as a cause of the block. They reviewed further on the rules withyin the .htaccess and seem to think its a conflict between the blocks placed there by your security plugin and the rewrite in place to change the site’s login page. They’re not certain either on how to correct this.

    They then added: I’m not seeing any errors on my end on the server itself regarding this page. That does indicate its a superficial 403 error such as one placed by a block. I would advise to check with the developer of the security plugin to see if this is a known issue on their end.

    Then this: It does look like its causing the rewrites within the .htaccess. We’re just not able to review the full .htaccess file line by line to clear up any coding issues that have been caused. .

    Could someone help with this please – I’m not a techie and have no idea how to upload FTP PHP etc….

    The site has been running 3 years with the same login rename ie. not /wp-admin/

    I’m using Chrome as the browser, however, Firefox and Internet Explorer apparently show the same messages. Host is InMotion on shared server. 5 other websites have a similar setup and none have this 403 Error issue.

    Thanks in advance 🙂

    • This topic was modified 9 years, 8 months ago by helenmcgarrigle. Reason: Forgot to add site address
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  • Thread Starter helenmcgarrigle

    (@helenmcgarrigle)

    9 years, 8 months ago

    Thanks t-p

    I’m on live chat with host now.

    I followed the instructions on that link you gave me and although I can now get into the admin side, I still get the 403 message when trying to login through my normal route.

    Point taken re random users 🙂

    Many thanks for the link t-p 🙂

    Thread Starter helenmcgarrigle

    (@helenmcgarrigle)

    9 years, 8 months ago

    Thank you arvindsinghu and t-p for your help, advice and links.

    I ended up going back to live chat with host support who solved the problem within minutes: “It may have been a firewall rule that blocked a large number of IP addresses. I re-enabled wp security without the previous firewall rules”

    Although I’m none the wiser as to what went wrong, I really appreciate the input from you both – thank you again 🙂

    Moderator t-p

    (@t-p)

    9 years, 8 months ago

    Glad to know it 🙂

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