Hi,
Thanks for using CusRev.
It is possible to send the notification email of the reply to the review. Please follow this solution to get more information How to Notify Customers About Replies to Reviews
In the link you provided it mentions two prerequisites
- The review was submitted via an aggregated review form.
- When replying, you enabled the checkbox to publish a copy of the reply on http://www.cusrev.com portal.
Does this mean that we need a cusrev.com account with reviews hosted on cusrev.com, or does this work with our own self-hosted reviews?
Hi,
Thanks for your additional information.
Yes, the reviews need to be hosted on cusrev.com and this feature doesn’t work with self-hosted reviews. You can create an account on cusrev.com to manage the reviews.
Thanks for clarifying that. Is there any hooks in the plugin I could use to send an email to the customer myself?
Hi,
Our plugin doesn’t have any hooks in the plugin that you can use to send emails to the customer after replying to a review. We use the WordPress function wp_new_comment to add the new comment for reply review.
https://developer.wordpress.org/reference/functions/wp_new_comment/
You can use the WordPress action hook comment_post to do something on your own.
We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.
