Hi,
It is a feature actually. It is not just the WP Admin’s e-mail that gets filled. The user who is logged in has his email automatically filled in the E-mail field. You must be logged in with that e-mail that you see. If a user has visited the support page without being logged in he/she will see the placeholder.
Regards,
Team WSDesk
That makes perfect sense and I probably should have seen that for myself. Thanks for the quick response!
Hi Dennis,
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Regards,
Team WSDesk
I don’t men to hijack someone else’s thread but shouldn’t that email field be uneditable. Reasoning is that there is no other constant that will identify the user as a registered user. It would be great if the user name would auto populate and that not be editable so that editing the email address would not be an issue.
just a quick line because I forgot to check the notify box below (sorry)
Hi
WSDesk stores both the email addresses. The user who is logged in is the one that becomes the requester, this is not editable but there maybe a case when the ticket raiser may not want to receive the replies in his email address registered with WP. Hence, the editable feature. This we way we can see the user who raised the ticket as well as give the user option to give separate email address for communication.
