@mellowyellowpay Hi there, thank you for reaching out. Could you share a few more details so we can troubleshoot the issue further?
1. What was the last action you took before the editor crashed?
2. Does the editor crash if the Web Stories plugin has been enabled alone?
To find out more, I recommend you to troubleshoot your site using the Health Check & Troubleshooting plugin and enable its troubleshooting mode. This mode disables active plugins and switches to a default theme safely because it only affects the experience of the logged-in user.
– Please enable the Web Stories plugin and let me know if the issue is present.
– Enabling plugins and your theme one by one in this mode may help pinpoint if something else is involved.
– Note you can disable troubleshooting mode from the plugins page.
3. If possible, could you share a screenshot or screen recording of the issue? You can use services like JumpShare or Recordit to share. Could you please check for any browser console errors and include that in your screen captures too?
4. Lastly, could you provide your Site Health information? You can share privately if you prefer.
Hi,
Yes. I enabled the troubleshooting mode and it was still crashing.
/Users/mellowyellow/Downloads/PonEbZxxkF.mp4
@mellowyellowpay We’re not able to access that video as it looks like it’s a link from your desktop. Can you please upload to Google Drive or another sharing service and provide the link to us here? Thanks!
@mellowyellowpay Hi there, are you still experiencing this issue? Could you please share the additional details requested?
@mellowyellowpay We are going to mark your topic as resolved as we haven’t received a response. Please feel free to open a new support topic if you continue to experience any issues. Thank you!
