Double counting page views

  • Resolved jasonburn

    (@jasonburn)


    7 years, 1 month ago

    Pageviews are triple counting since the MonsterInsights launch.

    It looks like MonsterInsights is double counting pageviews on flowermag.com https://flowermag.com/

    I ran a taginspector.com report and it looks like pages are counted twice with the tracking code ua-2648917-3 and once with linkid.js.

    Not sure where to start removing duplicates, so any advice is welcome.
    Thanks,
    Jason

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author chriscct7

    (@chriscct7)

    7 years, 1 month ago

    Hi there,
    You have a second Google Analytics tag on the page that’s not coming from MonsterInsights (it doesn’t use our prefixes). My guess is in either theme options (custom JS section or GA section) or in the header.php file of your site, there is an option or inclusion of Google Analytics. Once you remove the second inclusion this problem will stop. If you need help finding where it’s coming from, we’ll need to login to take a look, and you can contact us with that information at monsterinsights.com/contact (use presale)

    -Chris

    Plugin Author chriscct7

    (@chriscct7)

    7 years, 1 month ago

    Ticket resolved via support 🙂

Viewing 2 replies - 1 through 2 (of 2 total)
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