Doesn’t works with my theme :-/

  • Resolved Phil

    (@magicfilou)


    8 years, 6 months ago

    Hi!

    Doesn’t works with my popular theme Flatsome.
    Host wpengine with php 7 …
    What a pity, sounds to be a good plugin ^^

    Let me know if you can fix that 😉

    Bye

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter Phil

    (@magicfilou)

    8 years, 6 months ago

    You can see a topic about this issue here :
    https://uxthemes.canny.io/flatsome/p/awesome-support

    Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 6 months ago

    Hi:

    We’ve never heard of this theme but if you attach a copy of it we’ll see if there’s anything we can quickly do about it. I can’t make any promises but having a copy of the latest version would be a good place to start.

    Thanks.

    Thread Starter Phil

    (@magicfilou)

    8 years, 6 months ago

    Give me an email addresse and I will send you the theme 😉

    Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 6 months ago

    Hi:

    You can use the contact form on our website to send us a downloadable link.

    Thanks.

    Thread Starter Phil

    (@magicfilou)

    8 years, 6 months ago

    The “send your message” button in your form contact is not clickable ….

    all fields are well filled

    pfff ^^

    Thread Starter Phil

    (@magicfilou)

    8 years, 6 months ago

    tired to try … I send you the link in Private message on Facebook

    Thread Starter Phil

    (@magicfilou)

    8 years, 6 months ago

    and at your mail : contact@getawesomesupport.com

    Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 6 months ago

    Hi:

    Thanks for the link to the theme. I created a new site on flywheel.com and added AWESOME SUPPORT from the wordpress.org repo. I then installed the theme and went through the wizard process of setting the theme. I then added a support user and and an agent user and added a ticket on the back-end. I also logged in and added an ticket on the front end. I did not experience any errors or issues with the theme. I downloaded the log files from Flywheel as well to check them just to make sure there wasn’t any silent errors being logged and the logs were empty/clean.

    So, as far as I can tell, there are no issues with the theme.

    Thanks very much.

    Thread Starter Phil

    (@magicfilou)

    8 years, 6 months ago

    ok thank you …. seems to be a plugin conflict so ^^ :-/

Viewing 9 replies - 1 through 9 (of 9 total)

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