• I can’t send product to Facebook catalog after delete or reset product.

    Checking log, it came up with this error:
    body: {“error”:{“message”:”(#2635) You are calling a deprecated version of the Ads API. Please update to the latest version: v10.0.”,”type”:”OAuthException”,”code”:2635,”fbtrace_id”:”AQTTizFYA7KLix0LCkLWzGd”}}

    How can I correct this?

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    Could you share your System Status Report, it would help us to understand your site setup a bit better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your reply.

    I’m getting the same error.

    The exact error message (from response headers) that I’m getting:

    [www-authenticate] => OAuth “Facebook Platform” “invalid_request” “(#2635) You are calling a deprecated version of the Ads API. Please update to the latest version: v10.0.”
    [facebook-api-version] => v9.0

    The “Facebook for Woocommerce” plugin version I’m using is 2.6.1

    Same error and same version, 2.6.1.

    Woocommerce version: 4.9.3
    Wordpress version: 5.8

    There was an error trying sync products using the Catalog Batch API for job c928…189: OAuthException: (#2635) You are calling a deprecated version of the Ads API. Please update to the latest version: v10.0.

    Thread Starter Guilherme Frisoni

    (@frisoni)

    My status report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.zzz.com.br
    Site address (URL): https://www.zzz.com.br
    WC Version: 5.6.0
    REST API Version: ✔ 5.6.0
    WC Blocks Version: ✔ 5.5.1
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.5.1
    Log Directory Writable: ✔
    WP Version: 5.8
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: –
    Language: pt_BR
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.25 (Debian)
    PHP Version: 7.4.22
    PHP Post Max Size: 25 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 2500
    cURL Version: 7.52.1
    OpenSSL/1.0.2u
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~stretch-log
    Max Upload Size: 25 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.6.0
    WC Database Prefix: csc_
    Tamanho total do banco de dados: 345.81MB
    Tamanho dos dados do banco de dados: 207.76MB
    Tamanho do índice do banco de dado: 138.05MB
    csc_woocommerce_sessions: Dados: 9.02MB + Índex: 0.14MB + mecanismo InnoDB
    csc_woocommerce_api_keys: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    csc_woocommerce_attribute_taxonomies: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_woocommerce_downloadable_product_permissions: Dados: 0.02MB + Índex: 0.17MB + mecanismo InnoDB
    csc_woocommerce_order_items: Dados: 1.52MB + Índex: 0.38MB + mecanismo InnoDB
    csc_woocommerce_order_itemmeta: Dados: 13.52MB + Índex: 9.03MB + mecanismo InnoDB
    csc_woocommerce_tax_rates: Dados: 0.02MB + Índex: 0.08MB + mecanismo InnoDB
    csc_woocommerce_tax_rate_locations: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
    csc_woocommerce_shipping_zones: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_woocommerce_shipping_zone_locations: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    csc_woocommerce_shipping_zone_methods: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_woocommerce_payment_tokens: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    csc_woocommerce_payment_tokenmeta: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
    csc_woocommerce_log: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_actionscheduler_actions: Dados: 19.05MB + Índex: 25.13MB + mecanismo InnoDB
    csc_actionscheduler_claims: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_actionscheduler_groups: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_actionscheduler_logs: Dados: 14.02MB + Índex: 12.03MB + mecanismo InnoDB
    csc_ac_segments: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_admin_columns: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_bv_fw_requests: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_bv_ip_store: Dados: 0.38MB + Índex: 0.33MB + mecanismo InnoDB
    csc_bv_lp_requests: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_bwfan_abandonedcarts: Dados: 0.02MB + Índex: 0.09MB + mecanismo InnoDB
    csc_bwfan_automationmeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    csc_bwfan_automations: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
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    csc_bwfan_logs: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
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    csc_bwfan_syncrecords: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
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    csc_bwf_action_claim: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_bwf_contact: Dados: 0.06MB + Índex: 0.06MB + mecanismo InnoDB
    csc_bwf_contact_meta: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_bwf_wc_customers: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    csc_cart_notices: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_commentmeta: Dados: 0.41MB + Índex: 0.50MB + mecanismo InnoDB
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    csc_correios_postcodes: Dados: 1.52MB + Índex: 0.28MB + mecanismo InnoDB
    csc_dgwt_wcas_index: Dados: 1.25MB + Índex: 0.02MB + mecanismo InnoDB
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    csc_dgwt_wcas_invindex_info: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
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    csc_dgwt_wcas_tax_index: Dados: 0.05MB + Índex: 0.05MB + mecanismo InnoDB
    csc_dgwt_wcas_var_index: Dados: 2.08MB + Índex: 0.16MB + mecanismo InnoDB
    csc_facetwp_index: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
    csc_failed_jobs: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_gglcptch_allowlist: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_iconic_was_fees: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_links: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_mailchimp_carts: Dados: 1.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_mailchimp_jobs: Dados: 1.50MB + Índex: 0.00MB + mecanismo InnoDB
    csc_ms_snippets: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_options: Dados: 8.31MB + Índex: 1.22MB + mecanismo InnoDB
    csc_podsrel: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
    csc_postmeta: Dados: 48.53MB + Índex: 39.83MB + mecanismo InnoDB
    csc_posts: Dados: 12.34MB + Índex: 3.41MB + mecanismo InnoDB
    csc_pum_subscribers: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
    csc_queue: Dados: 0.52MB + Índex: 0.00MB + mecanismo InnoDB
    csc_rank_math_404_logs: Dados: 0.14MB + Índex: 0.05MB + mecanismo InnoDB
    csc_rank_math_analytics_gsc: Dados: 6.02MB + Índex: 6.27MB + mecanismo InnoDB
    csc_rank_math_analytics_objects: Dados: 0.14MB + Índex: 0.06MB + mecanismo InnoDB
    csc_rank_math_internal_links: Dados: 0.06MB + Índex: 0.02MB + mecanismo InnoDB
    csc_rank_math_internal_meta: Dados: 0.08MB + Índex: 0.00MB + mecanismo InnoDB
    csc_rank_math_redirections: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_rank_math_redirections_cache: Dados: 0.22MB + Índex: 0.08MB + mecanismo InnoDB
    csc_snippets: Dados: 0.05MB + Índex: 0.00MB + mecanismo InnoDB
    csc_social_users: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_termmeta: Dados: 0.33MB + Índex: 0.20MB + mecanismo InnoDB
    csc_terms: Dados: 0.06MB + Índex: 0.03MB + mecanismo InnoDB
    csc_term_relationships: Dados: 1.45MB + Índex: 1.36MB + mecanismo InnoDB
    csc_term_taxonomy: Dados: 0.06MB + Índex: 0.06MB + mecanismo InnoDB
    csc_tm_taskmeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    csc_tm_tasks: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_uap_affiliates: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_uap_affiliate_referral_users_relations: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    csc_uap_banners: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_uap_campaigns: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_uap_coupons_code_affiliates: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_uap_cpm: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_uap_dashboard_notifications: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_uap_landing_commissions: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_uap_mlm_relations: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    csc_uap_notifications: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_uap_offers: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_uap_offers_affiliates_reference: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_uap_payments: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_uap_ranks: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_uap_ranks_history: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_uap_referrals: Dados: 0.06MB + Índex: 0.02MB + mecanismo InnoDB
    csc_uap_ref_links: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_uap_reports: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_uap_visits: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_usermeta: Dados: 20.55MB + Índex: 19.05MB + mecanismo InnoDB
    csc_users: Dados: 1.52MB + Índex: 0.80MB + mecanismo InnoDB
    csc_wc_admin_notes: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_wc_admin_note_actions: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_wc_category_lookup: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_wc_customer_lookup: Dados: 1.52MB + Índex: 0.52MB + mecanismo InnoDB
    csc_wc_download_log: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
    csc_wc_gpf_render_cache: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_wc_order_bundle_lookup: Dados: 0.08MB + Índex: 0.08MB + mecanismo InnoDB
    csc_wc_order_coupon_lookup: Dados: 0.13MB + Índex: 0.17MB + mecanismo InnoDB
    csc_wc_order_product_lookup: Dados: 1.52MB + Índex: 1.61MB + mecanismo InnoDB
    csc_wc_order_stats: Dados: 1.52MB + Índex: 0.61MB + mecanismo InnoDB
    csc_wc_order_tax_lookup: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    csc_wc_product_meta_lookup: Dados: 1.52MB + Índex: 1.08MB + mecanismo InnoDB
    csc_wc_reserved_stock: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_wc_tax_rate_classes: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_wc_webhooks: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_wdr_order_discounts: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_wdr_order_item_discounts: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_wdr_rules: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_wfBlockedIPLog: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_wfBlocks7: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
    csc_wfConfig: Dados: 1.27MB + Índex: 0.00MB + mecanismo InnoDB
    csc_wfco_connectormeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    csc_wfco_connectors: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    csc_wfco_report_views: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
    csc_wfCrawlers: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_wfFileChanges: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_wfFileMods: Dados: 8.52MB + Índex: 0.00MB + mecanismo InnoDB
    csc_wfHits: Dados: 7.02MB + Índex: 1.13MB + mecanismo InnoDB
    csc_wfHoover: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
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    csc_wfLocs: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    csc_wfLogins: Dados: 1.48MB + Índex: 0.16MB + mecanismo InnoDB
    csc_wfls_2fa_secrets: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
    csc_wfls_settings: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
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    csc_woocommerce_bundled_items: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    csc_woocommerce_gc_activity: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
    csc_woocommerce_gc_cards: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
    csc_woocommerce_gc_cardsmeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
    csc_woocommerce_gpf_google_taxonomy: Dados: 1.52MB + Índex: 0.00MB + mecanismo InnoDB
    csc_wpgly_pix_receipts: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
    
    ### Post Type Counts ###
    
    _pods_field: 11
    _pods_pod: 2
    _pods_template: 3
    after_checkout_ob: 2
    at_checkout_ob: 15
    attachment: 2202
    blocks: 155
    boleto_reminder: 933
    customize_changeset: 2
    mc4wp-form: 1
    nav_menu_item: 90
    o-discount: 1
    oembed_cache: 15
    page: 24
    popup: 11
    popup_theme: 11
    post: 15
    product: 455
    product_variation: 881
    revision: 1511
    shop_bogof_rule: 12
    shop_coupon: 70
    shop_order: 5469
    shop_order_refund: 49
    thppopuptemplate: 1
    ux_template: 2
    viramor: 8
    wafs: 2
    wc_order_email: 2
    wc_order_status: 8
    wc_product_tab: 25
    wp-rest-api-log: 30
    wpcf7_contact_form: 4
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (66) ###
    
    Admin Columns Pro - Pods: por AdminColumns.com – 1.5.1
    Admin Columns Pro - WooCommerce: por AdminColumns.com – 3.5.10
    Admin Columns Pro: por AdminColumns.com – 5.5.3
    FiboSearch - AJAX Search for WooCommerce (Pro): por FiboSearch Team – 1.13.0
    Classic Editor: por WordPress Contributors – 1.6.2
    Code Snippets: por Code Snippets Pro – 2.14.1
    Contact Form 7 Extension For Mailchimp: por Renzo Johnson – 0.5.43
    Contact Form 7: por Takayuki Miyoshi – 5.4.2
    Customer Reviews for WooCommerce: por CusRev – 4.23
    Disable WooCommerce Bloat: por ospiotr – 2.5.1
    Duplicate Page: por mndpsingh287 – 4.4.1
    Easy Theme and Plugin Upgrades: por Chris Jean – 2.0.2
    Facebook para WooCommerce: por Facebook – 2.6.1
    FacetWP - Flyout menu: por FacetWP
    LLC – 0.7
    
    FacetWP - Pods integration: por FacetWP
    LLC – 1.2.2
    
    FacetWP: por FacetWP
    LLC – 3.8.10
    
    FlyingPress: por  – 3.5.6
    Font Awesome: por Font Awesome – 4.0.2
    Gift Products For Woocommerce Pro: por Ocean Infotech – 1.0
    reCaptcha by BestWebSoft: por BestWebSoft – 1.64
    WooCommerce Attribute Swatches by Iconic: por Iconic  – 1.3.4
    Iconic Sales Booster for WooCommerce: por Iconic – 1.1.6
    Indeed Ultimate Affiliate Pro: por WPIndeed Development – 6.9.1
    Loco Translate: por Tim Whitlock – 2.5.3
    Mailchimp para Woocommerce: por Mailchimp – 2.5.2
    MalCare Security - Free Malware Scanner, Protection & Security for WordPress: por MalCare Security – 4.63
    Pix por Piggly (para Woocommerce): por Piggly Lab – 1.3.15
    Pods - Tipos de conteúdo e campos personalizados: por Time Pods Framework – 2.7.30
    Popup Maker: por Popup Maker – 1.16.2
    Radio Buttons for Taxonomies: por helgatheviking – 2.3.1
    Redis Object Cache: por Till Krüss – 2.0.21
    Regenerate Thumbnails: por Alex Mills (Viper007Bond) – 3.1.5
    Rank Math SEO: por Rank Math – 1.0.70
    WooCommerce Show Single Variations by Iconic: por Iconic – 1.1.22
    WC Dias adicionais por produto: por Fernando Acosta – 1.4.14
    Notificação de rastreio por transportadora: por Fernando Acosta – 1.5.8
    WC Lembrete de Boleto: por Fernando Acosta – 1.2.12
    WC Correios Status Updater: por Fernando Acosta – 1.6.1
    Calculadora de Frete otimizada no carrinho: por Fernando Acosta – 1.5.2
    WC Simulador de Frete: por Fernando Acosta – 1.8.4
    WC Simulador de parcelas e descontos: por Fernando Acosta – 1.7.0
    WC Redução e restauração de estoque: por Fernando Acosta – 1.2.6
    WC Tabela de Frete Offline: por Fernando Acosta – 1.5.0
    Widgets in Menu for WordPress: por saurabhshukla
    yapapaya – 1.0.0
    
    WooCommerce Checkout Flow: por Flow Digital Creative Ecommerce – 1.0.2
    Woo Discount Rules PRO 2.0: por Flycart – 2.3.8
    Woo Discount Rules: por Flycart – 2.3.8
    WooCommerce Admin: por WooCommerce – 2.5.1
    WooCommerce Buy One Get One Free: por Oscar Gare – 2.2.1
    WooCommerce Cart Notices: por SkyVerge – 1.13.1
    Claudio Sanches - Correios for WooCommerce: por Claudio Sanches – 3.8.0
    Brazilian Market on WooCommerce: por Claudio Sanches – 3.7.2
    WooCommerce Gift Cards: por SomewhereWarm – 1.8.0
    WooCommerce Pixel Manager: por woopt – 1.11.2
    WooCommerce Google Analytics Pro: por SkyVerge – 1.10.0
    Advanced Order Export For WooCommerce (Pro): por AlgolPlus – 3.1.9
    WooCommerce Order Status Manager: por SkyVerge – 1.13.2
    Pagar.me para WooCommerce: por Pagar.me
    Claudio Sanches – 2.5.0
    
    WooCommerce Product Bundles: por Em algum lugar quente – 6.10.2
    WooCommerce Social Login: por SkyVerge – 2.11.0
    WooCommerce Waitlist: por Neil Pie – 2.2.4
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    Wordfence Security: por Wordfence – 7.5.5
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    advanced-cache.php: advanced-cache.php
    object-cache.php: Redis Object Cache Drop-In
    
    ### Settings ###
    
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    Currency: BRL (R$)
    Currency Position: left
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    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    Connected to WooCommerce.com: –
    
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    Base da loja: #6 - /loja/
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    Termos e condições: ❌ Página não definida
    
    ### Theme ###
    
    Name: CSCLK - Flatsome Child
    Version: 3.0
    Author URL: 
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    Overrides: flatsome/woocommerce/archive-product.php
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    csclk-flatsome-child/woocommerce/emails/customer-completed-order.php
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    csclk-flatsome-child/woocommerce/emails/customer-processing-order.php
    flatsome/woocommerce/global/breadcrumb.php
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    flatsome/woocommerce/global/wrapper-end.php
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    flatsome/woocommerce/product-searchform.php
    csclk-flatsome-child/woocommerce/single-product/add-to-cart/variable.php
    flatsome/woocommerce/single-product/photoswipe.php
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    flatsome/woocommerce/single-product/product-thumbnails.php
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    Disqus: Disabled
    Yahoo: Disabled
    Vkontakte: Disabled
    
    ### Action Scheduler ###
    
    Complete: 58.587
    Oldest: 2021-08-03 10:10:50 -0300
    Newest: 2021-08-27 09:43:04 -0300
    
    Failed: 51
    Oldest: 2021-07-15 16:57:08 -0300
    Newest: 2021-08-16 07:24:56 -0300
    
    Pending: 2
    Oldest: 2021-08-27 13:38:36 -0300
    Newest: 2021-09-02 23:56:03 -0300
    
    ### Status report information ###
    
    Generated at: 2021-08-27 09:57:55 -03:00
    

    Same thing here, unfortunately.

    My product sets are not syncing at all.

    I tried to disconnect and reconnected the integration, but nothing changed.

    Please advise!

    This is the error I’m getting, like the other folks up here.

    body: {“error”:{“message”:”(#2635) You are calling a deprecated version of the Ads API. Please update to the latest version: v10.0.”,”type”:”OAuthException”,”code”:2635,”fbtrace_id”:”AuykdGgYTVcL7B77IZa2W2v”}}

    08-27-2021 @ 16:46:38 – There was an error trying sync products using the Catalog Batch API for job 1627fa0bd044aad74806efa94433de67: OAuthException: (#2635) You are calling a deprecated version of the Ads API. Please update to the latest version: v10.0.

    Plugin Support B C. a11n

    (@battouly)

    Thanks for sharing the system status report @frisoni.

    I will try replicating this behavior on a test site and get back to you with findings soon.

    Hey @alemao2k6, @simonwesterlund and @optiflow,

    I’m sorry to read you are experiencing the same.

    Since you’re not the person who originally started this topic then, per the forum guidelines, please start your own topic? We’ll be more than happy to help there 🙂

    Please share a link to this topic for reference once you do, and make sure you include your system status report too.

    See you!

    Thread Starter Guilherme Frisoni

    (@frisoni)

    Thanks @battouly.

    If you need, I can replicate my site in a testing environment for you.
    Just tell me.

    Plugin Support B C. a11n

    (@battouly)

    Hey @frisoni,

    Thanks for the cooperation, I appreciate.

    We’ve seen quite a few reports about this issue since yesterday. The developers are currently looking into it and maybe coming with a solution soon.

    I will keep you posted with updates on this thread.

    Thanks again for your patience while we work on this.

    Best!

    Following this too. Seems I’m having the same deprecated API as well.

    I found the fix.
    You have to go to facebook-for-woocommerce/includes/fbgraph.php
    And change the line
    const API_VERSION = ‘v9.0’;
    to
    const API_VERSION = ‘v10.0’;`

    Thread Starter Guilherme Frisoni

    (@frisoni)

    Thanks @schero86.

    That seems to work. 🙂

    Plugin Support B C. a11n

    (@battouly)

    @frisoni,

    The developers worked on this and a new release will be available early this week.

    Please keep an eye out for a release from today.

    Best!

    Thank you very much development team, the plugin is fixed for the API version issue.

    I’d just like to share that I had to delete my main product set (the only one I am actually using in ads), because along the way it stopped updating when I add or remove products from the related woocommerce category; Especially when removing, the products still remained in the FB product set on Facebook business manager….

    Deleting the product set on Facebook for Woocommerce plugin settings, and recreating it worked like a charm. If I have issues syncing again, I will open a new ticket, but I believe this was a glitch due to the API error reported here.

    Thanks

Viewing 15 replies - 1 through 15 (of 16 total)
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