Support » Plugin: WordPress Popular Posts » ¿Decreasing count?

  • Resolved breakoftheec

    (@breakoftheec)


    The amount of views count in the most viewed post started decreasing.

    It seems that it’s actually subtracting from the count every time the post is vivisted.

    What could be the cause of this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Héctor Cabrera

    (@hcabrera)

    Hi @breakoftheec,

    Considering that you literally shared zero details about your site, it would be a miracle if anyone could actually guess what’s going on.

    Please follow these instructions: How to report bugs.

    Thread Starter breakoftheec

    (@breakoftheec)

    Hello,

    I’m not reporting a bug. Not yet at least. I don’t even know if this is a bug with the plugin.

    I’m just asking to see if anyone would know what could (might) be the cause of this.
    Maybe it’s a known issue, maybe a cache issue, or some other plugin conflict.

    I also thought someone (specifically the developers of the plugin) might have a clue, or a suspicion, as to how is this even possible, so we can at least know where to start looking for more information.

    Also, I can’t reproduce the error because it is happening only with one specific post (as far as I can tell) .

    So besides giving the site’s URL (which I can’t post publicly right now), there’s not much more information to add.

    • At least one post is getting the view count substraced, instead of added.
    • We could see the count decreasing one by one in the plugin’s backend setting page and in the widget on the frontpage.
    • The post is already out of the top 10 so we are not even monitoring it any more, so it means that it decreased below 200 views from over 1700.

    That’s about it.
    Sorry if I can’t give any more info on this.

    Plugin Author Héctor Cabrera

    (@hcabrera)

    Hey @breakoftheec,

    I know the link says “how to report a bug”, but the core idea I tried to convey to you in my previous reply was “if you’re having issues with the plugin, be as descriptive and detailed as possible – saying ‘something is wrong’ doesn’t help.”

    So besides giving the site’s URL (which I can’t post publicly right now), there’s not much more information to add.

    Can you share it privately so I can have a look? If so, please get in touch with me and then we can continue the conversation over here.

    At least one post is getting the view count substraced, instead of added.

    More than “getting substracted” -which is not possible since WPP only increments the views count whenever a post/page is visited-, it sounds more like something is preventing WPP from updating the views count of this particular post. What this something is, I don’t know. That’s why I requested more details from you:

    • URL of your site.
    • Plugins installed.
    • Theme.
    • PHP version.
    • WordPress version.
    • et cetera.
    Plugin Author Héctor Cabrera

    (@hcabrera)

    Marking as resolved due to inactivity.

Viewing 4 replies - 1 through 4 (of 4 total)
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