• Resolved culladmin

    (@culladmin)


    We’re investigating an intermittent issue on a WordPress site where users occasionally receive the message “There has been a critical error on this website.” Refreshing the page typically resolves the issue.

    To troubleshoot, I enabled WordPress debugging, updated Security by CleanTalk from v2.184 to v2.185, and ran a manual malware scan.

    During the scan, the attached debug.log repeatedly recorded the following fatal error originating from the Security by CleanTalk plugin:

    PHP Fatal error: Uncaught Error:
    Class "CleantalkSP\SpbctWP\Scanner\Surface" not found

    The stack trace references:

    wp-content/plugins/security-malware-firewall/lib/CleantalkSP/SpbctWP/Scanner/ScannerQueue.php

    In addition, the Malware Scanner reports:

    “Database write error while scanning files.”

    Could you please help determine:

    1. Whether the fatal error and the database write error are related.
    2. Whether either could be responsible for the intermittent WordPress critical errors we’re seeing.
    3. Whether this is a known issue and, if so, whether there’s a fix or anything you’d recommend we do to resolve it.

    I can provide screenshots and debug log.

    The page I need help with: [log in to see the link]

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