Data security using your servers for live chat

  • Resolved gemmalcurran

    (@gemmalcurran)


    6 years ago

    I’m thinking of using this plugin on a website and ideally would use your servers but am concerned about the data security. If I use the chat function, what do you do with any data generated? Are my client’s details secure?

    Presumably, if I store it on my server the data is secure and the plugin doesn’t report data back to you?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author wordpress3cx

    (@wordpress3cx)

    6 years ago

    Hello @gemmalcurran, we perfectly understand your concern.
    Chat data is sent to our chat servers for the purpose of communication only. Chat servers are websocket based messages forwarders with added security and authentication. No data is stored there, no processing/mining is done. There is no database at all in these servers. Mining/profiling chat session is not our business and it will never be.
    Chat data is stored on your wordpress server only, together with all your customers data.

    Our chat servers are faster because they rely on websockets. Your wordpress host generically cannot work with websockets, so it must rely on polling http requests, that’s why it’s slower and more resources consuming. This is the reason why we’re providing (for free) chat servers: to improve user experience and offer more features with less resources needed on your wordpress server.

    Thread Starter gemmalcurran

    (@gemmalcurran)

    6 years ago

    Thank you, that’s exactly what I needed to know!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Data security using your servers for live chat’ is closed to new replies.