Data is not properly in sync – Jetpack

  • Resolved boxeola

    (@boxeola)


    4 years, 7 months ago

    Having issues trying to connect Jetpack to a WordPress account. This was working previously for one user but now I cannot any other user account to connect to WordPress (clicking the connect button just leaves user on same page with no error/message on page or in console.

    I see the following warning under Tools – Site Health:

    “The information synced by Jetpack ensures that Jetpack Search, Related Posts and other features are aligned with your site’s current content.

    Error Jetpack has detected that data is not properly in sync which may be impacting some of your site’s functionality. Click here to start a fix to align Jetpack with your site data. If you still notice this error after running the fix process, please contact support for additional assistance.”

    Have pressed the link to “fix” the issue a number of times but it isn’t resolving itself.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter boxeola

    (@boxeola)

    4 years, 7 months ago

    Update on this. The jetpack status is now marked as green across the board under Site Health, but I’m still experiencing issues with connecting new users to their wordpress account for Jetpack.

    Thread Starter boxeola

    (@boxeola)

    4 years, 7 months ago

    Further update on this. I was using chrome when I report the issue.

    I switched to safari just now and the attempt to connect jetpack to the wordpress account worked.

    Not sure if there was an issue with the site or if the issue is client-side/browser related.

    Plugin Contributor Dan (a11n)

    (@drawmyface)

    4 years, 7 months ago

    Hi there

    That’s odd that it didn’t work in Chrome, but I can confirm that from our end everything is working as expected. Let us know if you have any more trouble with it.

Viewing 3 replies - 1 through 3 (of 3 total)

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